Job Description

Job description:

The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.
Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucksand Hershey– to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled.

The Sales Administrative Assistant supports the Sales team by coordinating administrative functions, preparing client materials, and ensuring accurate and timely communication with internal and external stakeholders. This role plays a key part in delivering a seamless guest and client experience by maintaining organized records, supporting group bookings, and assisting with sales operations in a fast-paced hospitality environment.
Sales Administrative Assistant Responsibilities:
• Demonstrate accountability for business results, guest satisfaction, team collaboration, and adherence to internal processes
• Provide engaging, timely, accurate, and professional service to both internal and external clients
• Support Account Directors and Sales Managers in daily operations
• Adhere to and support efficient Sales Office procedures and standards
• Prepare and maintain accurate reports, files, proposals, contracts, and correspondence
• Coordinate and distribute client files in preparation for group arrivals
• Respond to inquiries by checking availability using internal systems and reporting tools
• Maintain up-to-date knowledge of Canadian Niagara Hotels’ products, services, and offerings
• Perform other duties as assigned
What you’ll need as a Sales Administrative Assistant:
Experience: 1+ years’ experience in an administrative role preferred
Education: College/University Degree in Business Administration, Hospitality, or a related program preferred
Other Qualifications:
• 1+ years’ experience in a hospitality or customer service-related field preferred
• Advanced knowledge of Microsoft Office, specifically Outlook, Word, and Excel
• Knowledge of hotel systems such as Lightspeed, Opera, Marsha, PMS, CI/TY, or Delphi preferred
• Outstanding interpersonal, communication, and listening skills
• Professional presentation and strong telephone and written communication skills
• Ability to build and maintain positive relationships with Account Directors, Sales Managers, and clients
• Highly motivated, self-driven, and proactive
• Exceptional attention to detail and accuracy
• Strong problem-solving and decision-making skills, with the ability to identify issues and implement effective solutions
• Excellent organizational and time management skills with the ability to work under pressure
• Proven ability to multitask, prioritize competing demands, and meet deadlines in a fast-paced environment
• Demonstrated ability to set high priorities and maintain urgency in achieving goals
• Ability to work in a fast-paced, high-volume environment and respond quickly to changing needs
• Maintain strict confidentiality in all work and correspondence
• Ability to work independently with minimal supervision, as well as collaboratively within a team
Why Work For Canadian Niagara Hotels?
No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.
Benefits We Offer Our Associates:
• Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
• Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
• Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name.
• Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
• Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
• Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.
This is “Where Great Careers Happen” – Join a Team That Empowers You To Make A Difference, Deliver Results, And Grow Your Career. Take the Next Step In Building Your Career With Us!
https://canadianniagarahotelscareers.ca/
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We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy
We thank all applicants for their interest, however, only those selected for an interview will be contacted
We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abil

To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA

We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical. If you would like to receive information in another format or other communications supports please send an email to hr@niagarafallshotels.com or by telephone at 905-374-4446 extension 4850.