Job Description

Urban Planters - Sales Administration Manager

Location: Matlock

Contract: Full Time 37.5 hours per week, Permanent

Reporting To: Head of Sales and Commercial

The Role:

A unique and exciting opportunity has arisen to lead the Urban Planters Sales Administration Team. The team provides exemplary design, proposal and costing support to the Urban sales team to achieve our mission of providing the highest quality, bespoke solutions to our customers.

The role is for someone looking to join a busy, fast paced business where you will be working with a friendly and welcoming team.

The role will have responsibility for the success of the Sales Administration Team and will support the Head of Sales & Commercial to deliver Urban Planter’s mission

Key responsibilities:

• Lead and motivate our Sales Administration Team to deliver exceptional quality proposals, against challenging turnaround timeframes
• Drive the team to deliver success against their key performance KPIs. This will include monitoring and measuring the KPIs on an ongoing basis
• Carrying out ongoing support and development to the Sales Admin colleagues. This will include routine one to one reviews for tailored support
• Providing fast turnaround for solutions to customers and colleagues. This will include fast quote turnaround, liaising with service teams to get works started quickly and any other request that may come in to the team
• Have a full understanding of the cost base of our business and to act within policy guidelines in all quotations, liaising and consulting as necessary with the Sales Teams and other business managers, as required.
• Deliver outstanding customer service to our clients and help our them find solutions to drive wellbeing and aesthetic benefits for their sites, their staff and the general public
• Organising hotels, meeting rooms and general logistic support for all colleagues
• Work closely with operational colleagues to ensure that there is a close match between our service delivery and customer expectations and requirements, bringing customers and operational colleagues together as often as is appropriate.
• Maintain a comprehensive knowledge of operational best practice, and be able to advise colleagues and customers on the best solutions for their sites
• Being part of a team to help Urban strategically position itself as the expert in design / plant installation and delivery
• Have a full understanding of competitor activity in the market, being knowledgeable about the content of competitor offerings and competitive pricing.
• Undertake other tasks and activities as reasonably requested by your manager.

Requirements

Knowledge and experience

• Organisational skills are essential
• Internal and external influencing skills.
• Development and execution of new processes
• Building strategic relationships, both internally and externally.
• IT literate (Google Suite or Microsoft Suite - Google Sheets / MS Excel and Google Slides / Powerpoint in particular).
• Able to use initiative and take ownership of tasks
• Able to lead and motivate a team to deliver against their KPIs

Critical competencies

Performance

Collaborates – Effectively encourages good relationships with colleagues and customers.

Convinces and Persuades – Makes a positive impact on others’ behaviour.

Holds to Account – Holds colleagues accountable to high standards of performance.

People

Understands self and others – Awareness of why others act as they do, and uses this information beneficially.

Develops self and others – Invests time and resources to develop others’ long term capabilities through support, coaching and feedback.

Leads and Inspires – Inspires others by creating and communicating a compelling vision.

Pace

Commercial Insight – Digs deeper and gathers information in order to make sound business decisions.

Entrepreneurial Drive – Drives to achieve and exceed goals, continuously improves business performance.

Initiative – Is proactive in searching for and seizing new business opportunities.

Passion

Passion for customers – Actively drives to exceed customer expectations.

Strategic Thinking – Is able to piece things together, make sense of large amounts of information and apply it effectively in a business context.

Courage – Takes on challenges, and is honest about own strengths and abilities.

Benefits

• Additional opportunities to earn more with regular bonus and other variable pay opportunities.
• Flexible working patterns and the opportunity to buy and sell annual leave days
• Access to a company vehicle and fuel card.
• Salary grading system - linked to performance for those keen to develop their career within our business.
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
• Long service recognition - includes an extra five days of annual leave entitlement after five years of service.