Job Description

cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above".

cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work seven years in a row. In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset.

Job Summary: The Sales Administration Associate to an IT / AV solution provider, will primarily support the sales team with administrative tasks, providing presales support to the sales team with the primary objective of offloading sales administrative tasks to the sales admin team. This role is crucial in ensuring the sales team can focus on their core responsibilities by handling various administrative duties efficiently. This role is primarily supporting but not limited to the IT sales team.

Responsibilities and Duties:

• Conscientious approach to job responsibilities and detail oriented.
• Able to organize and prioritize workloads, responsive, accurate, consistent ability to develop and maintain customer and partner relationships.
• Provide accurate and timely quotes for the sales team.
• Handle vendor deal registrations and obtain the best possible pricing.
• Respond to RFQs (Request for Quotations) and conduct competitive cost analysis.
• Vendor management includes maintaining positive vendor relationships.
• Sales Reporting.
• Receive customer orders and ensure proper ordering and closing out processes.
• Facilitating delivery and installation of equipment by coordinating efforts of sales, shipping, and service.
• With the assistance of the Sales Operations Manager, resolve customer crisis, problems, complaints, and issue RMA's, ensuring a high degree of customer satisfaction.
• Providing a point of contact for clients during the absence of Account Management Team to increase their time resources and ensure prompt response to customer needs.
• Maintaining client records, processing sales orders, and performing other clerical duties.

Qualifications and Skills:

• Detail oriented, organized, conscientious, and a team player.
• Good culture fit with our dynamic and collaborative environment.
• 2-year college degree required.
• 1-2 years of IT / AV industry experience preferred.

Work Environment and Conditions: We have no ordinary workplace. Our people are the best and the brightest, and we equip them with the right training, tools, technologies, and solutions. We nurture a dynamic, challenging, collaborative, supportive, intelligent, curious, and vibrant environment; an environment where every single team member can impact our success and the success of our customers. We have fun, celebrate our wins, and learn from our challenges.