Job Description

About the Company:

Minetek is a global air, water and sound solutions provider based here in Australia. The business is a leader in the provision of water evaporation, water management, underground ventilation, sound attenuation and noise control solutions.

With over 150 years combined experience, the business has successfully delivered thousands of ‘world-first’ projects for hundreds of clients across the globe.

The Role:

We are seeking a Sales Administrator based in Jakarta, Indonesia to provide administrative and operational support to the Sales team within our Air Division.

This role will support the day-to-day activities of the Sales team, including customer communication, quotation and tender preparation, CRM administration, order coordination and lead generation.

The successful candidate will also play an important role in supporting Minetek’s customer and business development activities in Indonesia.

Responsibilities:

• Provide day-to-day administrative and operational support to the Sales team and management.
• Perform ad-hoc administrative tasks as required by the business.
• Answer telephone calls and customer enquiries promptly, directing enquiries and managing the necessary follow-up.
• Assist with the preparation and submission of tenders, bids and other commercial documentation.
• Assist with quotation preparation and generation.
• Prepare documents, templates, reports and other sales-related materials.
• Maintain accurate customer and sales information within HubSpot and other business systems.
• Develop and maintain effective electronic filing and record-keeping systems.
• Coordinate with internal departments on customer orders and other sales-related requirements.
• Assist with credit returns and coordinate relevant follow-up with internal teams and customers.
• Assist with warranty coordination and customer communication as required.
• Support lead generation activities and maintain an accurate database of client and prospect contacts.
• Assist with scheduling and coordinating customer and internal meetings.
• Support the Sales team with customer follow-ups, correspondence and general sales administration.
• Liaise with internal departments including Commercial, Operations, Marketing and People & Culture as required.
• Attend customer and stakeholder meetings with the Sales representative, initially in a support capacity.
• Build the knowledge, confidence and relationships required to progressively attend customer meetings independently.
• Travel to customer locations, mining sites and other business locations as required.
• Develop and maintain strong working relationships with customers, prospects, internal stakeholders and business partners.

Skills and Experience:

• Previous experience in sales administration, sales support, business administration or a similar role.
• Previous experience within the mining, mining equipment, industrial, engineering or other B2B environments is highly desirable. However, strong sales administration or sales support experience will also be highly considered.
• Fluent spoken and written English and Bahasa Indonesia.
• Strong written and verbal communication skills, with confidence communicating with both internal and external stakeholders.
• Experience supporting a Sales, Business Development or Commercial team is highly regarded.
• Experience preparing quotations, tenders, bids or other commercial documentation is highly regarded.
• Experience using HubSpot or a similar CRM system is highly regarded.
• Strong computer literacy and the ability to learn new systems and processes quickly.
• Strong planning and organisational skills, with excellent attention to detail.
• Ability to manage multiple priorities and respond effectively to changing business requirements.
• Naturally engaging and confident when building relationships with customers and stakeholders.
• Professional, proactive and self-motivated, with the initiative to identify and resolve issues.
• Customer-focused with a strong sense of ownership and accountability.
• Resourceful and adaptable, with the ability to work effectively with limited direction when required.
• Comfortable representing Minetek professionally in customer-facing environments.
• Willingness and ability to travel to customer locations and mining sites as required.

Culture and Benefits

Minetek is an organisation with strong company values, a business that cares about the personal and professional development of its employees. We work hard to provide a work environment that encourages open communication and collaboration, whilst remaining constantly mindful of what it takes to evolve a culture that will support long-term employee engagement.

We are offering a competitive salary package, along with exceptional company benefits. For your excellent performance, you will also be rewarded with career development opportunities and great team support.