Job Description

Sales Account Manager

We are seeking a Sales Account Manager to act as the primary point of contact for a portfolio of direct buying customers, primarily characterized as Service or Partner accounts The focus for this role will be Semiconductor and Semiconductor Equipment, Aerospace & Defence, and Data Centers.

You will be responsible for growing revenue and profitability while delivering an excellent customer experience aligned to defined service levels. Whilst the role is primarily focusing on account management there will be some business development activities within your responsibilities, providing the opportunity to also spend time developing new opportunities with customers.

Working closely with internal cross‑functional teams, you will help industrialize new production, introduce new products, and identify opportunities to grow market share.

Key Responsibilities

• Own and grow revenue and profitability for a portfolio of direct buying customer accounts

• Build strong, long-term customer relationships as the main commercial point of contact

• Deliver timely, high-quality account support aligned to customer characterization and revenue thresholds

• Identify opportunities to improve the overall customer experience and coordinate solutions with internal teams

• Manage incoming leads from existing or new OEM/Tier1/Specifier accounts and providing advanced technical and regulatory support to convert leads into qualified opportunities.

• Lead business development opportunities to introduce new products, translating applications, and scaling production

• Manage price quotations and negotiations within agreed authority levels to maximize margin

• Forecast and track account KPIs including revenue, margin, ASP, and competitive position

• Monitor customer usage versus competitive products to identify share‑gain opportunities

• Maintain accurate CRM records, including meeting reports, pipeline activity, and account plans

Key Metrics

• Typical account revenue: $500k–$1M annually

• KPIs include customer satisfaction, cost to serve, margin, ASP, and competitive (re)gain

Experience & Skills

• Proven experience as a Sales Account Manager, Account Manager, Business Development Manager or similar commercial role

• Plastics background/industry experience

• Strong customer relationship management and negotiation skills

• Excellent communication and stakeholder management capability

• Experience using CRM systems to manage pipeline and account activity

• Ability to work cross‑functionally in a global, matrix organization

Qualifications

A bachelor’s degree in business, Sales, or related field (or equivalent experience) plus we would prefer the successful candidate to be a member of a recognized commercial or sales institute

What We Offer

• Opportunity to work with industry‑leading materials and technologies

• High level of autonomy with strong internal support

• Competitive compensation and benefits

• Career development within a global organization

NO RECRUITMENT AGENCIES PLEASE.

At present, we are not accepting any candidates via a recruitment agency or third party.

About Victrex

Victrex is an innovative world leader in high-performance PEEK (Poly Ether Ether Ketone) and PAEK (Poly Aryl Ether Ketone) polymer solutions focusing on the strategic markets of automotive, aerospace, energy and industrial, electronics and medical. Every day, millions of people use products and applications containing our materials – from smartphones, aeroplanes and cars to energy operations and medical devices.

With over 40 years‘ experience, we are developing world leading solutions with PEEK and PAEK-based polymers and selected semi-finished and finished parts which enable environmental and societal benefit for our customers and our markets and drive value for our shareholders

Vision and culture

At Victrex, we have a clear purpose: to deliver transformational and sustainable solutions that address global material challenges.

Our core values of passion, innovation, and performance are at the heart of everything we do. We are a company that thrives on human-centred leadership, valuing curiosity, adaptability, and collaboration in a fast-paced, digitally enabled world. We believe in empowering individuals, rather than seeing barriers to progress.

We are looking for individuals who are comfortable working in an environment that values digital and AI-driven solutions, who see technology as an enabler rather than a challenge. At Victrex, we foster a culture of continuous learning, agility, and adaptability, where employees are encouraged to embrace new ways of working, leverage data-driven insights, and drive meaningful change.

As we continue to evolve, we need people who are not just contributors but change accelerators … individuals who champion innovation, and drive transformation with a growth mindset. Whether through digitalisation, process improvement, or human-centred leadership, our employees play a crucial role in shaping the future of our business.

Our leadership approach is built on empowerment, inclusion, and collaboration. We value people who lead with empathy and authenticity, fostering a workplace where diverse perspectives and ideas can thrive. We work hard to ensure that our teams are engaged, motivated, and equipped to navigate an ever-changing landscape.

Sustainability is core to our strategy. We are committed to reducing our environmental footprint while supporting society through our sustainable products and making a positive impact on our local communities. We are proud to be recognised as a ‘Disability Confident’ employer and to be voted as one of the best places to work by ‘The Sunday Times’ in 2024!

Our aim is to provide the support of accessibility and community within Victrex for everyone. So, if you need any help, advice or just want a confidential chat regarding any Diversity, Equity or Inclusion matters even before you apply to Victrex, then here is what you need to know:

The enabling support that Victrex prides itself on giving, starts from when anyone applies or wants to apply to join our team.

We are always here to help provide any ‘reasonable adjustments’ you may need during your application process. So please contact us to discuss your specific requirements in more depth.

We even have a dedicated email that anyone can use to reach out for help, advice, and a confidential chat......whatever you need to know, and to help ensure an equitable solution, that’s right for you, right from the start!

That email is: enablerecruitment@victrex.com

Victrex values diversity and encourages applications from all sections of the community.