Job Description

The Sales Account Manager, Japan provides exceptional customer service and account management to key CyrusOne Japan accounts. This role places a high emphasis on customer satisfaction and ensures that a long-term relationship is maintained and developed through timely communication, providing relative and meaningful business reviews, and growing new business opportunities.

· Acts as a key leader with direct responsibility for the customer

· Meet activity metrics as defined

· Identify customer’s business needs, challenges and technical requirements and work with appropriate groups to identify and offer a CyrusOne solution

· Perform monthly, quarterly business reviews for each customer

· Coordinate customer installations with Implementation Manager

· Publish notes from team meetings with action items

· Deliver exception customer service by responding promptly, setting and meeting customer expectations

· Conduct customer formal cadence meetings, track, publish and follow up on outstanding issues

· Develop, administer and execute customer contact (touch) program based on customer size, renewal date, and growth potential

· Maintain 100% accuracy of Sales Force data

· Assist in contract renewals and additional orders for services

· Assist with internal process training

· Drive at least one process improvement idea

· Work with peers and with cross-functional teams to resolve issues

· Work with the CyrusOne joint venture partner in Japan (Kansai Electric)

· Excellent verbal and written communication skills

· Fluent in Japanese and English

· Strong database and spreadsheet skills (i.e. Access, Excel)

· Strong organizational skills

· Ability to analyze data and processes

· Strong project management skills

· Ability to work in a fast paced work environment

· Ability to effectively use sales automation tools, applications software and equipment to manage the sales/service process

· Strong customer relation management skills

· Able to travel frequently (both domestic and international)

· Ideally have connections/relationships with hyperscale organisations

· Ability to work in a multi-cultural environment

· Build and maintain strong relationship with customers, partners and colleagues

· Understand and work with our Core Values: Commitment, Accountability, Respect and Excellence

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.