Job Description

At Veritext, we focus on the details – so legal teams can focus on the case.

About the role

Providing our clients with exceptional service is the foundation of our business. As an Account Manager (Northeast), you’ll be responsible for supporting some of our biggest clients and driving activities and revenue from existing accounts around the nation.

What you'll get to do:

• Build client relationships through tactical conversations to understand the law firm’s business objectives and goals.
• Use telephonic and electronic communications (including webinars) to promote client communications
• Provide secondary Veritext connection/relationship to contacts (in addition to primary contact of client service associate)
• Upsell new and appropriate services and solutions to the contacts; understand client value and commensurate services
• Articulate Veritext’s value proposition and differentiators
• Work with Principals, Reporters and other key individuals to secure incremental business (limited face-to-face interaction)
• Trouble shoot issues/needs where appropriate; escalate and communicate with appropriate people; resolve client issues/problems
• Follow/enhance contact protocols/tracks, segment clients into appropriate tracks
• Utilize proprietary software and CRM to manage and log all activity
• Deliver minimum of 1 Continuing legal education (CLE) per quarter

The kind of teammate we are looking for:

• Minimum of 2 years of direct selling OR Account Management experience
• Bachelor's degree preferred
• Proficiency in MS Office required
• Must possess excellent written and verbal communication skills
• Customer Service oriented with strong interpersonal skills
• Dedicated professional with the ability to respond to requests promptly and accurately
• Detail oriented, organized and able to multitask
• Proactive and motivated with strong problem solving and follow-up skills
• Must be able to work both independently and with a team

What’s in it for you:

• Competitive compensation (base salary + annual bonus opportunity) and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance
• Earned wage access: get a portion of the wages you earned prior to payday
• Matched 401(k) to help you save for your future
• Hybrid or remote work structure for most roles (based on business needs)
• Healthy work-life balance: paid time off, Paid Parental Leave, tuition reimbursement and more
• Employee equity and referral programs: when we succeed, you succeed!
• Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionally
• Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in
• Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
• Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week– because work should be rewarding and fun!

About Veritext:

Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.

Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

About this posting:

Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.