Job Description

Sales Order Creation & Management

• Receive and verify customer contract / PO
• Create Sales Orders in SAP based on business rules
• Process Delivery Orders (DO)
• Coordinate delivery with warehouse and Lines of Business (LOB)
• Update order status (e.g. Draft → Confirmed → Shipped → Delivered)

Customer Information & Credit Management

• Create, access, and update customer records
• Maintain billing and shipping details
• Perform or review customer credit checks and payment history

Inventory & Stock Management

• Check and confirm inventory availability
• Allocate stock for confirmed orders

Shipping & Fulfilment

• Configure shipping methods and delivery timelines
• Issue or amend shipping instructions
• Track deliveries and manage delays or delivery issues

Invoicing & Payment Processing

• Generate invoices based on Sales Orders
• Ensure billing accuracy
• Record customer payments
• Track outstanding payments and issue reminders

Reporting, Audit & Compliance

• Generate Sales Order and performance reports
• Review customer purchase history and inventory status
• Maintain audit trails for order changes and compliance purposes

User Access & Role Management

• Set user permissions for Sales Order functions
• Control access to create, edit, or delete orders
• Assign roles to sales reps and other users

System Integration

• Ensure Sales Orders integrate with SAP, accounting, and inventory systems

Troubleshooting & Support

• Resolve order processing issues (e.g. discrepancies, failed payments, credit block, PGI, ARs more than 180 days)
• Support escalated customer issues related to Sales Orders

Customisation & Workflow Automation

• Configure automated workflows (approval, fulfilment, billing)
• Maintain custom fields or system enhancements to support business needs

MISC Administrative Scope

• Assist on Banker Guarantee Application
• Assist on issuing Purchase Requisition
• Assist with any assigned administrative duties

Qualifications & Requirements

• O level or Diploma in Business Administration
• 1-2 years of experience in Sales Order Administration is preferred
• High attention to detail and data accuracy
• Good communication and stakeholder management skills
• Ability to manage multiple orders and priorities under tight timelines