Job Description

Department: Logistics

Job Status: Full Time

FLSA Status: Exempt

Reports to Operations Manager

Shift: 11pm- 7am

The Operations Supervisor is responsible for directing and coordinating the daily activities involving the movement, stacking, loading, and unloading of products or materials using forklift equipment. This role provides oversight to materials-handling equipment operators and warehouse team members engaged in receiving, storing, recording, and dispatching goods within the facility. The Operations Supervisor ensures that all warehouse operations are conducted safely, efficiently, and in accordance with company standards. Additionally, the supervisor evaluates and monitors the effectiveness of operational procedures, space utilization, and the maintenance and protection of equipment.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Directs and coordinates the daily activities of the public warehouse to ensure shipping and receiving operations consistently meet or exceed customer quality and accuracy expectations.

• Reads, interprets, and ensures compliance with all applicable policies, procedures, and SOPs by team members and managers.

• Leads, coaches, and motivates team members to achieve operational excellence.

• Coaches, trains and develops hourly team members.
• Monitors and audits warehouse operations to ensure services are delivered efficiently, accurately, and in alignment with organizational standards.
• Leads ongoing improvement in warehouse operational policies.
• Manages quality control and reduces damage.
• Executes necessary disciplinary action in a timely manner.
• Resolves team member complaints by addressing disputes and conflicts in a timely and fair manner.
• Champions Holman’s core business values.
• Reliable attendance at scheduled shifts.
• Performs all duties in conformance to appropriate safety and security standards.
• Ensure that all operations comply with the FTZ Act and federal regulations
• Ensure warehouse operations comply with the Safe Quality Food Institute (SQF) and all food safety regulations.
• Performs all other duties as assigned or needed.

POSITION QUALIFICATIONS

Competency Statement(s)

• Attendance - Ability to work required schedule and arrive at work on time and work alternative schedules to accommodate the needs of the business.
• Communication - Ability to effectively communicate in writing and verbally in a courteous and professional manner with others. Ability to understand and follow verbal and written instruction.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Relationship Building - Ability to establish and maintain effective working relationships with customers, co-workers and management.
• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
• Empathetic – Ability to appreciate and be sensitive to the feeling of others.
• Coaching and Development – Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Language - Ability to read, analyze and interpret general business documents, professional journals, technical procedures and financial report, Ability to respond to common inquiries or complaints from customers. Ability to effectively present information to top management, customers, and Team Members. Ability to write routine reports and correspondence.
• Accuracy - Ability to perform work accurately and thoroughly.
• Detail Oriented - Ability to pay attention to the minute details of a project or task and prioritize tasks. Ability to manage multiple tasks or projects simultaneously in a high paced environment.
• Analytical Skills – Ability to define problems, collect data, establish facts and draw valid conclusions.
• Research Skills - Ability to design and conduct a systematic, objective, and critical investigation.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Reliability – Ability to be dependable and trustworthy.
• Responsibility – Ability to be held accountable or answerable for one’s conduct.
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Business Acumen – Ability to grasp and understand business concepts and issues.
• Decision Making – Ability to make critical decisions while following company procedures.
• Strategic Planning – Ability to develop a vision for the future and create a culture in which the long-range goals can be achieved.
• Self-Motivated – Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative
• Safety Awareness - Ability to identify and correct conditions that affect Team Member safety.

SKILLS & ABILITIES

• Education: High school diploma or GED required.
• Experience: Five (5) years previous work experience in high paced warehouse environment.
• Computer Skills: Strong working knowledge of MS Office to include Excel, Access and Word. Ability to master internal computer systems.
• Inventory Control and Replenishment Preferred prior experience with accurately managing stock levels and supporting high- paced warehouse operations through effective oversight of inventory processes.

PHYSICAL ENVIRONMENT:

• Most work is performed under typical warehouse conditions.
• During part of the workday the incumbent may move about the Distribution Center including, the yard, garage and warehouse. Potential hazards exist in regard to machinery such as forklifts, pallet jacks, mechanized systems, movement of tractors and trailers, etc.
• Temperatures in the warehouse may vary between –20 to 70 degrees. Noise levels in all areas are within acceptable tolerance ranges for those specific work areas.
• Incumbent may sit for periods of time at a desk or computer terminal.
• Incumbent may stand or walk about the Distribution Center for periods of time.
• Incumbent will use calculators, keyboards, telephone, and other office equipment in the course of the workday.
• Must be flexible on work hours and shifts. Operations are 7 days a week, 24 hours a day, including holidays.

PHYSICAL ENVIRONMENT:

• Most work is performed under typical warehouse conditions.
• During part of the workday the incumbent may move about the Distribution Center including, the yard, garage and warehouse. Potential hazards exist in regard to machinery such as forklifts, pallet jacks, mechanized systems, movement of tractors and trailers, etc.
• Temperatures in the warehouse may vary between –20 to 70 degrees. Noise levels in all areas are within acceptable tolerance ranges for those specific work areas.
• Incumbent may sit for periods of time at a desk or computer terminal.
• Incumbent may stand or walk about the Distribution Center for periods of time.
• Incumbent will use calculators, keyboards, telephone, and other office equipment in the course of the workday.
• Must be flexible on work hours and shifts. Operations are 7 days a week, 24 hours a day, including holidays.

PHYSICAL ENVIRONMENT:

• Most work is performed under typical warehouse conditions.
• During part of the workday the incumbent may move about the Distribution Center including, the yard, garage and warehouse. Potential hazards exist in regard to machinery such as forklifts, pallet jacks, mechanized systems, movement of tractors and trailers, etc.
• Temperatures in the warehouse may vary between –20 to 70 degrees. Noise levels in all areas are within acceptable tolerance ranges for those specific work areas.
• Incumbent may sit for periods of time at a desk or computer terminal.
• Incumbent may stand or walk about the Distribution Center for periods of time.
• Incumbent will use calculators, keyboards, telephone, and other office equipment in the course of the workday.
• Must be flexible on work hours and shifts. Operations are 7 days a week, 24 hours a day, including holidays.

PHYSICAL ENVIRONMENT:

• Most work is performed under typical warehouse conditions.
• During part of the workday the incumbent may move about the Distribution Center including, the yard, garage and warehouse. Potential hazards exist in regard to machinery such as forklifts, pallet jacks, mechanized systems, movement of tractors and trailers, etc.
• Temperatures in the warehouse may vary between –20 to 70 degrees. Noise levels in all areas are within acceptable tolerance ranges for those specific work areas.
• Incumbent may sit for periods of time at a desk or computer terminal.
• Incumbent may stand or walk about the Distribution Center for periods of time.
• Incumbent will use calculators, keyboards, telephone, and other office equipment in the course of the workday.
  • Most work is performed under typical warehouse conditions.
  • During part of the workday the incumbent may move about the Distribution Center including, the yard, garage and warehouse. Potential hazards exist in regard to machinery such as forklifts, pallet jacks, mechanized systems, movement of tractors and trailers, etc.
  • Temperatures in the warehouse may vary between –20 to 70 degrees. Noise levels in all areas are within acceptable tolerance ranges for those specific work areas.
  • Incumbent may sit for periods of time at a desk or computer terminal.
  • Incumbent may stand or walk about the Distribution Center for periods of time.
  • Incumbent will use calculators, keyboards, telephone, and other office equipment in the course of the workday.
  • Must be flexible on work hours and shifts. Operations are 7 days a week, 24 hours a day, including holidays. Must be flexible on work hours and shifts. Operations are 7 days a week, 24 hours a day, including holidays.

    PHYSICAL ENVIRONMENT:

    • Most work is performed under typical warehouse conditions.
    • During part of the workday the incumbent may move about the Distribution Center including, the yard and warehouse. Potential hazards exist in regard to machinery such as forklifts, pallet jacks, mechanized systems, movement of tractors and trailers, etc.
    • Non-climate-controlled warehouse. Low temperature during winter months. High temperature during summer months. Noise levels in all areas are within acceptable tolerance ranges for those specific work areas.
    • Incumbent may sit for periods of time at a desk or computer terminal.
    • Incumbent may stand or walk about the Distribution Center for periods of time.
    • Incumbent will use calculators, keyboards, telephone, and other office equipment in the course of the workday.
    • Must be flexible on work hours and shifts.