Job Description

The Sakura Club Manager is responsible for the overall leadership, operation, and success of the Sakura Club, ensuring an exceptional luxury guest experience while maintaining the highest standards of service excellence. This position oversees the daily operations of the club, leads and develops team members, and drives guest satisfaction through personalized service and attention to detail.

Responsibilities

• Lead, manage, and oversee all daily operations of the Sakura Club, ensuring exceptional service standards and a seamless guest experience.
• Deliver personalized and anticipatory service to guests, creating memorable experiences that reflect the luxury brand standards.
• Recruit, train, coach, and develop team members, fostering a culture of excellence, engagement, and continuous improvement.
• Ensure all team members demonstrate professionalism, product knowledge, and adherence to established service standards.
• Monitor guest satisfaction metrics, respond promptly to guest concerns, and implement service recovery strategies as needed.

Qualifications

• Exceptional interpersonal, communication, and guest relations skills with a passion for delivering personalized luxury experiences.
• Strong problem-solving and decision-making abilities, with the ability to remain composed in a fast-paced environment.
• Demonstrated ability to build relationships with guests, anticipate needs, and resolve concerns professionally and effectively.
• Excellent organizational and time management skills, with the ability to prioritize multiple responsibilities simultaneously.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Sakura Club Manager, you’re not just overseeing day-to-day guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Lead Sakura Club operations: Oversee the day-to-day operation of Sakura Club, ensuring exceptional service standards, operational excellence, and a seamless luxury guest experience.
• Create memorable guest experiences: Deliver personalized, anticipatory service that exceeds guest expectations and reflects the elevated standards of the Waldorf Astoria brand.
• Develop and inspire the team: Recruit, train, coach, and mentor team members while fostering a culture of engagement, accountability, and continuous improvement.
• Maintain service excellence: Ensure all team members demonstrate professionalism, strong product knowledge, and consistent adherence to established service standards and procedures.
• Drive guest satisfaction: Monitor guest feedback and satisfaction metrics, address concerns promptly, and implement effective service recovery strategies to enhance the overall guest experience.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.