ROLE

Thispositionisbasedin theSaint LaurentHong Kong office,directlyreporting to Retail Operations& Performance ManageronstoreoperationsandaftersalesactivitiesacrossHong Kong,Macauand Taiwan

MISSION

Store Operations:

• Collaborate with various office departments to ensure a smooth operation of all Hong Kong, Macau and Taiwan stores
• Manage store supplies ordering, packaging inventory, business license renewals, and operational procurement activities
• Manage uniform seasonal order planning and distribution
• Monitor vendor invoices, payment status, service contracts, and quotations to ensure compliance and cost efficiency
• Provide accurate sales performance information, compile regular sales reports and analysis to retail team when needed
• Support store opening, renovation, relocation, inventory counts, and special sales events
• Maintain and update store operational guidelines, SOPs, and communication materials.
• Act as a key liaison between stores and office functions to resolve day-to-day operational issues
• Ensure operational compliance with company policies, procedures, and retail standards
• Support the rollout of new retail initiatives, digital tools, operational processes, and corporate projects
• Coordinate with headquarters and local stakeholders on project implementation and follow-up
• Assist with testing, implementation, and communication of system enhancements and operational changes

Aftersalesand Client Service:

• Closely work with repair center & headquarter aftersales team, monitor store activities in aftersales system to ensure all cases are settled within designated lead-time
• Fully responsible for all aftersales cases on all defective claims / credit note issuing, proactively report & follow up with headquarter aftersales team on new quality issues or blocking points on repair center operations
• Coordinate with customer service call center & store team on all customer enquiries and complaints, to ensure all cases are timely resolved to client’s satisfactions while aligning with company guideline
• Execute customer care initiatives and new projects rollout in local market to provide excellent aftersales journey to all Saint Laurent clients
• Monitor aftersales KPIs and provide regular reporting and analysis to management

PROFILE

• Bachelor’s degree with at least 2 year or above relevant experience in retail industry
• Good communication and interpersonal skills
• Highly organized and detail-oriented, strong analytical skill
• Independent, willing to learn, multi-tasking and able to work under pressure
• Good command of both spoken and written English and Chinese
• Proficient in PC skills, including MS Excel, PowerPoint and Chinese typing