Job Description

KEY RESPONSIBILITIES:

• Cross selling of Sahl Banking products and educating customers who have taken up a product on the features, including selling digital products.
• Interview and recruit potential Sahl customers to contribute to the growth of Sahl Banking facilities portfolio.
• Contribute to customer relationship management in order to enhance Sahl business growth through cross selling, revenue collection and cost management as well as drive customer education.
• Create and open Sahl Account in T24 and update current customer new details when applicable.
• Capture, Analyze, resolve and escalate Customers feedback/complaints within defined TAT in ECRM.
• Minimization of exposures to and impact of risks associated with KYC, AML
• Guide customers step-by-step on using Sahl products in digital channels and its features.
• Help new users set up mobile banking, activate accounts, or complete registration processes.
• Adherence to and application of established policies, processes, procedures and tools to achieve optimal efficiency compliance.

• Prepare and maintain periodic reports (daily report, weekly and monthly report, Quarterly).

  MINIMUM POSITION QUALIFICATION REQUIREMENTS

• Minimum Bachelor Degree in Business or related field
• Experience in client relationship management
• Basic knowledge of Islamic banking Principles is an added value
• Excellent analytical and interpersonal skills.
• Passion and commitment to quality service.
• Excellent Negotiations skills
• Excellent verbal and written communication skills.
• Ability to meet stringent targets within defined deadlines.