Job Description

Posting: IN-HOUSE, ONLY MEMBERS OF THE SAGINAW CHIPPEWA INDIAN TRIBE OR CURRENT SECR/SELC EMPLOYEES MAY APPLY

Pay Rate: $19.37

Under the supervision of the Saganing Housekeeping Manager, ensure that the guestrooms are cleaned according to standards; supervise and assist Guest Room Attendants during the course of the day to maintain the flow of production of rooms being cleaned and released to the Front Desk. During periods of high occupancy, may be requested to clean guestrooms. During periods of low occupancy, may be requested to clean rooms in directive to fill in hours (based on seniority).

Essential Duties and Responsibilities:

• Hold pre-shift meetings and distribute assignment sheets.
• Answers phones and address issues or concerns.
• Walk halls, landings, lobby, pool area and patio to ensure cleanliness.
• Inspect guestrooms and other areas of the hotel for compliance to set standards for cleanliness and repair. Report and follow up on non-standard conditions.
• Ensure all Saganing Guest Room Attendants follow established dress code.
• Assist the Housekeeping Training Supervisor with training needs of Guest Room Attendants.
• Oversee all Saganing Guest Room Attendants mobile carts and storage areas; ensure that the conditions of both are clean, stocked and organized according to standards.
• Maintain a positive and upbeat attitude being highly “In Tune” to guest questions and needs.
• Ensure that “special requests” of the guests are properly handled.
• Report any unusual activities.
• Report with accuracy the status of rooms assigned. Check all vacant rooms at the start of shift. Ensure that all rooms in section have been completed and status updated in the computer system at the end of the shift.
• Maintain record of special projects completed (general/deep cleaning, carpet spotting, wall washing, drapery cleaning, mattress flipping, etc.).
• Submit written reports on the condition of rooms and Guest Room Attendant performance on Quality Control Inspection Form.
• Communicate to Housekeeping Manager any situations that require disciplinary actions, with application to Housekeeping team members.
• Create a positive work environment and always support the companys Pillars of Excellence. Strive to instill these concepts to your team members.
• Practice Saganing Hospitality Rules with every internal and external guest.
• Assist in maintaining a pleasant environment by removing and disposing of trash, cleaning up spills and clutter, and keeping work areas organized.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Contacts/Purpose of Contacts:

• Contact with housekeeping management and guest room attendants to ensure daily operations run in a professional manner as to reflect the standards of the casino and hotel.
• Contact with guests to ensure their requests are fulfilled and questions answered which reflect service excellence.
• Contact with various Saganing departments for guest service needs.

Minimum Qualifications:

• High School Diploma/GED or four years of directly related work experience.
• Must be at least 18 years of age.
• Two years of Hotel Housekeeping experience.
• Must have basic computer skills.
• Must be able to obtain and maintain gaming license or pass background check to meet the employment eligibility requirements as they pertain to the position.

Desired Qualifications:

• Associates Degree in Hospitality, Business Administration or related field or earned 48 college credit hours.

License, Certification, or Special Requirements:

• Native American preference shall apply to all positions.

Knowledge, Skills, and Abilities:

• Knowledge of occupational hazards and applicable safety practices.
• Knowledge of housekeeping cleaning equipment.
• Skill in the use of cleaning tools, chemicals, cleaners, and disinfectants.
• Ability to lead and guide the work of others.
• Ability to comprehend, enforce, and consistently follow oral and written directions regarding policies, procedures and the use of supplies and equipment.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to communicate effectively both verbally and in writing.
• Ability to handle multiple tasks and meet deadlines.
• Ability to follow simple written and verbal instructions and be willing to accomplish repetitive tasks.
• Ability to adhere to grooming standards.
• Ability to be tactful and professional, be attuned to details, and self-motivated.
• Ability to present a friendly and outgoing personality, enjoy dealing with people, and be willing to provide guests and employees an exceptional experience based on our Guest Service System.

Physical Demands:

• Frequent use of hands, wrists, fingers associated with cleaning duties.
• Frequent standing and walking throughout the casino and hotel.
• Frequent bending, lifting, stooping, twisting, and reaching.
• Occasionally lift/move up to 30 pounds.

Work Environment:

• This work involves moderate risks or discomforts, which may require following special safety precautions in a hotel setting.
• Exposure to biohazard chemicals and materials.
• Exposure to various cleaning chemicals.
• Situations where safety equipment is needed.
• Exposure to second hand smoke.
• Extended hours and irregular shifts may be required.