Job Description

The Safety Supervisor is responsible for ensuring operational excellence, safety compliance, and consistent performance across ramp and customer service teams. This role plays a critical part in monitoring daily operations, enforcing safety standards, coaching team members, and supporting continuous improvement in service delivery and compliance with all airport, airline, and regulatory requirements

QUALIFICATIONS:

A. EDUCATION AND EXPERIENCE

• 1+ year of experience in airport ramp or customer service operations required.
• Prior leadership, safety, or training experience strongly preferred.
• Strong knowledge of airport safety procedures and airline service standards.
• Excellent communication, observation, and problem-solving skills.
• Ability to lead by example in a fast-paced and physically demanding environment.
• Must be able to obtain all required airport and airline clearances

PREFERRED EXPEREIENCE

• Hands-on leadership with a team-first mindset
• Ability to multitask, adapt, and lead in a fast-paced environment
• Proficient in MS Office and operational reporting tools.

B. PERSONAL AND PHYSICAL REQUIREMENTS

• Ability to communicate clearly and concisely in English in both verbal and written communication.
• Ability to work from verbal and written instructions.
• Treat all information as confidential.
• Must be able to lift, stoop, squat, push stand and/or bend throughout shift.
• Must pass pre-employment and random drug tests.
• Must pass pre-employment background check.
• Must be able to verbally direct in English.
• Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
• Must have clear driving record.

C. PERFORMANCE RESPONSIBILITIES

• Must be able to perform all duties of subordinate employees when necessary.
• Must be familiar with all pertinent regulations. Company/Client/Government Agencies).
• Monitor employee activity and makes adjustments as needed
• Make sure employee follow all regulations/procedures
• Deals courteously and tactfully with fellow employees
• Communicate effectively with fellow employees and client representatives
• Make recommendations to General Manager and/or Ops Manager regarding personnel performance
• Report inquiries and other major incidents to General Manger/Ops Manager or Account
• Respond to inquiries from client, staff, and passengers in a courteous manner
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs
• Do all the reports accurately and in a timely manner.
• Must be familiar with all FAA/Airline/Company/Airport regulations
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs
• Project a positive image and respond to inquiries from clients, staff and public in a courteous manner
• Adhere to company policies and procedures and participate in achievement of company objectives
• Complete a full audit of each team member in Blue Kango monthly
• Act as Supervisor in case of absence
• Mentor to all ramp team
• Perform other duties as requested.