Job Description

Job Title: Safety & Security Officer - Lead - Rochester General Hospital, Security (Full-Time, Rotating)
Department: Security
Location: Rochester General Hospital (RGH) - 1425 Portland Avenue, Rochester, NY 14621
Schedule: Rotating

The role supports the Supervisor in overseeing shift operations and ensuring high performance across the security team. In addition to performing core officer responsibilities, the Lead acts as a shift leader—providing guidance on policy enforcement, incident management, training, and staff development. This role maintains a strong command presence, monitors high-risk patient situations, documents events thoroughly, and assumes supervisory responsibilities when needed. The role promotes procedural consistency and contributes to a culture of safety and accountability.

RESPONSIBILITIES:

• Shift Support & Supervision: Assist the Supervisor in overseeing shift operations, ensuring staff performance, professional conduct, and completion of assigned duties.

• Security & Safety Response: Maintain a visible command presence, patrol buildings and grounds, and respond to routine and emergency incidents to protect patients, staff, visitors, and property.

• Patient Monitoring & Support: Monitor psychiatric patients as directed by medical staff and manage patient property in accordance with departmental procedures.

• Reporting & Compliance: Complete accurate reports, logs, and documentation; recommend procedural improvements; and enforce departmental and hospital policies.

• Leadership Coverage: Perform the duties of shift supervisor or line officer when needed, advise on employee performance, and ensure proper equipment usage and readiness.

REQUIRED QUALIFICATIONS:

• High school diploma or equivalent

• 3 years of experience in Law Enforcement, Corrections, Military, or Security

• NYS Security Guard License

• Valid NYS Driver’s License

PREFERRED QUALIFICATIONS:

• Strong interest in safety and security, public safety, or law enforcement.

• Excellent communication skills and a customer-focused attitude.

• Ability to maintain a professional demeanor in high-stress or emergency situations.

• Demonstrated interest in security, safety, or law enforcement is preferred.

• Ability to guide and motivate team members while setting a professional example.

• Maintains honesty and confidentiality; upholds departmental standards in all actions and reports.

EDUCATION:

LICENSES / CERTIFICATIONS:

NYS DL - valid New York State Driver's License - New York State Department of Motor Vehicles (NYSDMV), SO - Security Officer license - New York State Department of State Division of Licensing Services (DOLS)

PHYSICAL REQUIREMENTS:

M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$25.50 - $25.50

Rochester

14621

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.