Job Description

Harbor’s Edge is a premier 5-star, resort-style Continuing Care Retirement Community (CCRC) located alongside the beautiful harbor in Norfolk, Virginia. Our community consists of 300 Independent Living Residential Units, a 33-bed (Medicare/private) Skilled Nursing Healthcare Unit, a 40-bed Assisted Living Unit, and 34-bed Memory Support Unit.

Harbor’s Edge has been honored by U.S. News & World Report’s Best Senior Living Program as a 2025 “Best” in multiple categories, including Independent Living – Activities & Enrichment, Feels Like Home, and Food & Dining. Additionally, our Continuing Care Retirement Community (CCRC) has been recognized as a “Best” senior living community.

The Safety & Security Officer is responsible for the security and safety of the building, grounds, employees, guests, vendors, and residents. The Safety & Security Officer is the first responder to all building emergencies and Independent Living residents. Represents Harbor’s Edge during each designated shift by maintaining a calm demeanor and a friendly personality while providing the highest level of customer service. This position is considered an essential personnel position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conducts regular and random security rounds inside and outside of the facility to ensure the safety and security of the building, grounds, employees, guests, vendors, and residents.
• Completes required paperwork, logs, and incident report documentation by the end of shift for all security-related matters.
• Respond promptly to security/fire alarms. Follow established procedures for contacting appropriate authorities, assisting residents and staff, etc. Assist nursing staff in emergency calls.
• Respond promptly to emergency call system activation in an Independent Living residence. Follow appropriate procedures and training to assess residents’ needs. As necessary, call for assistance from nursing or external emergency services.
• Report any suspicious incidents or perceived threat to the facility to management immediately, completing all required documentation by close of business on the day of the occurrence.
• Monitor emergency alarm systems and closed-circuit TV cameras to identify potential security risks and/or individual safety concerns and report any incidents to management immediately.
• Monitor and control building access for employees, guests, vendors, and residents. Ensures all check-in procedures are conducted and documented to include COVID vaccination status procedures.
• Ensure all employees and visitors have proper credentials for accessing buildings and parking. (ID badges and parking passes (ID Badges and parking passes).
• Dispatcher responsibilities include receiving emergency and non-emergency calls, monitoring driver logs, keeping records, addressing problems, and dispatching appropriate team members.
• Performs other duties as assigned.

Requirements

EDUCATION AND EXPERIENCE:

• High School Diploma or GED equivalent required.
• Minimum of 2 Years of related work experience
• Valid Virginia Driver’s License required with no restrictions.
• Certification in First Aid and CPR
• DCJS Armed or Unarmed Certification

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Must demonstrate exceptional verbal and written communication skills.
• Must be an active listener.
• Must be customer service oriented.
• Must have excellent negotiation and persuasion skills.
• Must have excellent organizational skills and be an effective time manager and multi-tasker.
• Must have Strong interpersonal skills.
• Knowledge and skills in emergency medical techniques necessary to act as first responder to emergencies within the Community.
• Knowledge of security protocols, procedures, environments, hazards and equipment.
• Skilled in good negotiation tactics and problem-solving techniques.
• Skilled knowledge of Microsoft Office and report writing
• Ability to report to work as scheduled and follow approved schedule.
• Ability to work within a team.
• Ability to read, write and follow written and oral instructions.
• Ability to communicate effectively in English.
• Ability to exercise independent judgement and discretion in the performance of assigned duties.
• Ability to work with customers in a courteous manner, demonstrating patience, compassion, and integrity.

Comprehensive Benefit Package includes:

• Medical, Dental, and Vision Insurance
• Onsite Pharmacy & Convenience Store
• Paid Time Off + 6 Paid Holidays
• Employee Assistance Program (EAP)
• Employer-Paid Life & AD&D Insurance
• Employer-Paid Short- & Long-Term Disability
• 403(b) Retirement Plan w/ Employer Contribution
• Tuition Reimbursement
• Employer-Paid Certification Training
• Legal Resources & Identity Protection Plan

**Benefits may vary by employment status.

EEO/D/V