About us | Mō mātou
ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.
You can find more about ACC and the work we do here
About the role | Mō te tūranga mahi
As a Safety Response Coordinator, you will have an opportunity to share relevant information with agencies and specialist family violence NGOs to support risk assessment and safety planning for families and whānau impacted by family violence. You will review the claims histories of children and young people who may be in need of care and protection or where ACC holds concerns for their safety and wellbeing and escalate concerns or high-risk situations.
Please note this is a non-client facing role.
This is a permanent position based in Hamilton. As part of the Safety Response Team, you’ll work on a rotating roster that includes weekends and public holidays to meet business needs. The role is 40 hours per week, with shifts scheduled between 7am and 4pm, Monday to Sunday. If you are rostered to work a weekend day, you’ll receive your days off during the week. Rosters are scheduled months in advance.
There will be exposure to challenging information in this role. ACC provides a collaborative environment and access to various support mechanisms, including training and professional supervision.
To understand the role in more detail please click here for a day in the life of a Safey Response Coordinator.
About you | Mōu
We value potential and growth over perfection. If you meet some of the criteria and you’re enthusiastic about learning and contributing, we want to hear from you!
We encourage you to apply if you:
Previous experience in a role requiring an understanding of complex customer needs.
An understanding of good privacy practices and a great track record in safely handling personal information.
Strong written communication skills including a proven ability to quickly grasp complex situations and provide a concise rationale of your decisions.
Personal resilience to deal with challenging information and situations.
Working at ACC | Mō ACC
At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:
Employee networks to support our colleagues from diverse backgrounds.
The option to explore flexible working that suits your needs and ours.
The indicative starting salary for this role is $67,422.00 and we offer an additional 9% superannuation contribution. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like 0% contribution required by you, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement.
How to apply | Me pēhea te tuku tono
Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role.
Applications will run through to Sunday 10th May 2026 however please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner.
Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email HRHelp
ACC NZ is an organisation quite unlike any other - in fact we are the only one of our kind in the world! At our heart is the fact we are an innovative New Zealand organisation born out of an idea - one focused on looking after the best interests of our people. So it will come as little surprise that a job with us offers an opportunity to do something that directly benefits the people of New Zealand, while also benefitting your career.
There are three words that encapsulate our reason for being: prevention, care and recovery. We exist to actively minimise the chance of accidents happening. But when they do, we are here to help people with the appropriate levels of care and recovery with the aim of returning them to their normal lives faster.
As you might expect, there are many people involved in making all this happen, and that's why there are many and varied career opportunities within our organisation. From Case Managers and Claims Managers to Clinical Advisors and Technical Claims Managers we offer many roles which open up a range of development avenues with ACC. What's more, we have locations around the country, all of which offer supportive, collegial workplaces.
As part of the ACC's team of talented and passionate people you can also look forward to a host of benefits including flexible working options, competitive remuneration, ongoing career development opportunities, and a discounted healthcare scheme. So if ACC sounds like your type of place, let's talk today.
