Job Description

Safety & Quality Operations Specialist

Department: CEO Discovery Team

Employment Type: Full Time

Location: Kazakhstan

As the Safety & Quality Operations Specialist you will help build and strengthen the safety and quality foundation of inDrive's Intercity vertical across the CIS region (accountable for Kazakhstan as one of the key market for InDrive).
You'll own initiatives end to end — from improving the tools and processes that keep our platform safe, to running quality control for drivers, to validating new hypotheses with cross-functional teams. This is a hands-on, data-driven, fieldwork-oriented role for someone who enjoys turning insights into real operational impact for millions of riders and drivers.

Key Responsibilities

Drive project management of safety initiatives — maintaining and continuously improving existing tools and processes, identifying gaps, and leading the development of solutions that strengthen the team's operational foundation.
Launch and support driver quality-control initiatives (e.g. warnings, bans, and similar measures).
Generate and validate product, marketing, and operational safety & quality hypotheses within cross-functional teams to sustain business growth.
Contribute to strategic safety & quality planning.
Analyze the market and competitors, and help shape the development strategy for the Intercity vertical in the CIS region.

Skills, Knowledge & Expertise

Must have

Strong analytics skills with excellent command of Excel and Google Sheets.
A data-driven approach to problem-solving and genuine enjoyment of working with numbers.
Project management experience.

We're also looking for

3+ years of experience in the mobility and/or tech industry.
Readiness and willingness to conduct customer development, generate hypotheses, and validate MVPs.

Nice to have

Knowledge of SQL (not required, but a plus).
Hands-on experience with AI tools.
Ability to organize effective collaboration across multiple time zones and a solid understanding of how cross-functional teams operate.
A hands-on mindset — practical, fieldwork experience is highly valued.
English at Intermediate level or higher; native-level fluency in Kazakh and Russian.

Why join us

Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.

Final benefits may vary depending on the location.

About inDrive

inDrive is a global mobility and urban services platform. The inDrive app has been downloaded over 390 million times, and has been the second most downloaded mobility app for the third consecutive year. In addition to ride-hailing, inDrive provides an expanding list of urban services, including intercity transportation and delivery. In 2023, inDrive launched New Ventures, a venture and M&A arm.

inDrive operates in 1065 cities in 48 countries. Driven by its mission of challenging social injustice, the company is committed to having a positive impact on the lives of one billion people by 2030. It pursues this goal both through its core business, which supports local communities via a fair pricing model; and through the work of inVision, its non-profit arm. inVision’s community empowerment programs help to advance education, sports, arts and sciences, gender equality and other vital initiatives.

For more information visit www.inDrive.com

Industry

IT & Software

Company Size

10,000+ employees

Headquarters

Mountain View, California

Year Founded

Unknown

Website

indrive.com

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