Job Description

About the team

The Safety Model Operations [SMO] team is responsible for building, optimizing, and maintaining machine learning models and operational processes that support TikTok's Trust & Safety systems. We ensure that automated safety models perform effectively in identifying harmful content, mitigating risks, and maintaining a safe user environment across regions.

The SMO Delivery Team plays a critical role in the organization. Its primary responsibility is to carry out the full spectrum of quality assurance activities for each project. This includes:

- Conducting detailed reviews and complex RCA's to ensure labeling accuracy and consistency

- Monitoring quality performance and compliance against project-specific KPIs

- Identifying trends, risks, and potential gaps in processes or guidelines

- Providing structured feedback and improvement recommendations to the Central Project Team

- Supporting continual optimization of workflows, tools, and evaluation methodologies

- Improve Model performance of AI models

Our frontline teams interact with images, video, text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

What will I be doing?

- Perform daily audit on internal system, analysis of errors and feedback to respective team

- Work with training team to align policy understanding of QA and labelers;

- Provide support on Policy/Quality related questions on ad-hoc basis;

- Responsible in guiding new joiners in order to achieve ramp up target;

- Work closely with Safety Specialist in order to provide feedback on quality;

- Identify potential errors in policy and correct them in time;

- Conduct quality meeting with the team to analyze errors;

- Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.

- Your ability to work in a high-tempo environment, adapt, and respond to the day-to-day challenges of the role.

- Your resilience and commitment to self-care to manage the emotional demands of the role.

- Manage Khmer content for Safety Model Operations team, ensuring productivity and accuracy meet business requirements for the Khmer-speaking markets.