Job Description

Working at the RFU means being part of the ‘bigger picture’ at England Rugby: to be rooted in our purpose, which is to enrich lives, introduce more people to rugby union & develop the sport for future generations. If our purpose resonates with you, and you recognise the value that sport can bring to people’s lives, we’d love to work with you.

An opportunity has arisen for a Safety Operations Assistant to join our Venue Operations team on a 2-year fixed term contract, playing a key role in supporting the smooth and safe delivery of matchdays and major events at Allianz Stadium. This is a varied, hands-on role where you’ll help coordinate staffing, training and accreditation, while ensuring the highest standards of safety and operational excellence are maintained.

Job Title : Safety Operations Assistant

Department : Venue

Reports to : Event Safety Resourcing Manager

Direct report(s) : None

Salary Banding : c.£34,000 per annum

Job Level : Core

Location : This role is contractually based at Allianz Stadium, offering some flexibility to work from home

Employment Type : 2-year Fixed Term Contract

Working Hours : This is a full-time role, covering 35hrs per week

Application Information:

• Please submit an anonymised CV (i.e. remove personal details). You do not need to submit a cover letter
• Vacancy closing date: Wednesday 27th May at 5pm

To help us get to know your unique experience and voice, we kindly ask that you complete your application without the use of AI‑generated content. This ensures we can fairly and accurately understand your skills, perspective, and suitability for the role.

The Role:

The Safety Operations Assistant is responsible for supporting the Event Safety Team, and specifically the Stadium Resourcing Manager with all administrative duties to fulfil the departmental needs including but not limited to: Stewards Training and management of records; Matchday staffing needs via Venue Aware; Stadium Accreditation requirements and other administrative duties as necessary.

The Team:

This role forms part of the Event Safety Team delivering all safety, security and other operational aspects of major events within the stadium, including all rugby matches and major events.

Some key responsibilities include:

• Assist with recruitment of staff and provide administrative support for all aspects including support necessary at recruitment and induction sessions to meet operational and legal requirements.
• Assist with the coordination and booking of staff on necessary training courses to ensure legal compliance in relation to the General Safety Certificate.
• Support with the booking of agency staff against agreed levels as advised for each event or match.
• Utilise the appropriate technology system to monitor staff availability and attendance on event days and maintain training records of all staff.
• Assist with the management of the accreditation process for event days at Allianz Stadium, working with other Event Safety Team members to deliver secure accreditation for all events, including stadium hires, where specific requirements may be requested.
• Work with the payroll team and Stadium Resourcing Manager to ensure that all staff are paid correctly and on time.
• Undertake the creation of purchase orders as necessary.
• Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans.
• Act as an ambassador for, and promote the best interests of the RFU, including the promotion of our culture and core values – This Rose Means Everyone: Put The Team First, Shape The Future, Respect Each Other.
• Undertake other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation.

Qualifications, Skills & Experience:

The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role.

Essential:

• Credible experience in an administrative capacity within an HR/People team.
• Previous experience of maintaining a database and producing reports (preferably using Oracle).
• Experience in a customer facing/service environment, providing basic HR advice and support.
• Previous experience of producing detailed and accurate contractual documents and written communication.
• Able to demonstrate exceptional time management, planning and organisational skills and apply this to systems and processes.
• Able to demonstrate a thorough approach to work, showing impeccable attention to detail and work accuracy.
• Able to establish and maintain positive working relationships with colleagues throughout the organisation.
• Articulate communicator at all levels.
• Confident and authoritative manner when handling sensitive professional issues.
• Thrives when accountable and responsible.
• Demonstrates a caring attitude and personal disposition in addition to effective listening skills.
• Must be “customer service” driven, with an orientation towards providing a consistent, high quality service at all times.
• Demonstrates understanding of People policies, processes and systems, while proactively keeping up to date with legislative changes.
• Must maintain confidentiality and handle highly sensitive material with discretion.
• Committed to embodying the ethos our culture by using our three core values – Put The Team First, Shape The Future, Respect Each Other – to guide your day-to-day decisions, actions and interactions.
• Committed to actively contributing and building an inclusive culture in your role and day to day behaviours.

Desirable:

• Experience of working in an event or sporting environment.
• Experience of dealing with high numbers of staff, including recruiting, training and professional development.
• Experience of accreditation systems and the creation and issuing of same.
• Practical understanding of staffing platforms, including their use in payroll management
• Prepared to take accountability and to make decisions.
• Good influencer and communicator.
• Demonstrates an ability to deliver excellent results.
• Flexible & adaptable through organisational growth.
• Resilient & positive through change.

Additional Information:

• We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitment
• During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers. You can find out more about why we ask these questions here

About England Rugby
England Rugby or Rugby Football Union (RFU) is the national governing body for rugby in England. We deliver three core activities, and our purpose is to enrich lives, introduce more people to rugby union and develop the sport for future generations.
Our core activities are:

• Rugby – supporting rugby from grassroots to performance level
• Commercial – building partnerships and hosting matches and events
• Running the business - ensuring our organization and people can thrive

Our Culture
At England Rugby, one of our core objectives is to drive rugby union to better reflect the diversity of society. We are aware that rugby, and sports in general, has not always been as welcoming an environment for everyone as we would like, and we are working hard to make rugby a more inclusive space for all identities.
We believe hiring people from underrepresented groups into positions at all levels is vital to creating spaces and initiatives that better support those identities. We would love to see applications from disabled people, LGBTQIA+ people, people from ethnically diverse communities, people of faith, people from lower socio-economic backgrounds, and women and non-binary people.
We know that representation is more than just getting people through the door, it’s about keeping people by responding to structural barriers relating to identities and valuing the insights that different lived experiences bring. We have network groups that provide peer-to-peer support and drive forward change internally. We support colleagues to develop, and each colleague has access to a personal coaching platform that can provide same-day one-to-one coaching. We are pushing ourselves to create a more inclusive culture every day through role modelling our culture and core values; This Rose Means Everyone: Put The Team First, Shape The Future, Respect Each Other.
We know that flexible working is important to our colleagues, so our guiding principles are designed to support everyone to work in the way that suits them, their teams, and the organisation in the best way.
We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitment@rfu.com.
What we can offer you We are proud of the range of benefits we can provide:

• A variety of corporate discounts
• Priority access to purchase match tickets
• 25% discount in Rugby Store and EnglandRugby.com
• 25 days of annual leave
• Your birthday day off
• Free access to the stadium gym
• Life assurance of 4x your basic salary, income protection scheme and Employee Assistance Programme that offers anonymous and confidential, emotional and practical support 24/7
• Pension Scheme; the RFU will double match your individual contribution up to 10% of salary

Ride-to-work scheme, eyecare vouchers, season ticket loans and so much more. If you would like to find out more about our diversity and inclusion work or the culture at England Rugby, please visit our website here: https://www.englandrugby.com/about-rfu/rfu-policies/diversity-and-inclusion/our-approach