inDrive

Safety Operations Analyst

inDrive  •  Republic of Kazakhstan (Onsite)  •  23 hours ago
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Job Description

Safety Operations Analyst

Department: Safety Operations

Employment Type: Full Time

Location: Kazakhstan

As a Safety Operations Analyst, you will drive key tactical initiatives to enhance safety for our users. This role requires a blend of project management, process mapping, continuous improvement, and stakeholder management to deliver high-impact results. You will lead safety-related projects, manage incident data, and collaborate with cross-functional teams to implement innovative solutions and improve overall user experience.

Key Responsibilities

  • Proactively identify areas for improvement in safety operations and support experience through data analysis and stakeholder feedback.
  • Track and analyze key performance indicators (KPIs) related to safety operations.
  • Ensure that features, rules and processes are well-documented and easily accessible for internal and external stakeholders.
  • Reports to the business related to Safety data.
  • Lead initiatives to drive continuous improvement in incident response and prevention.
  • Proposition of new solutions to improve internal systems and external product features.
  • Work closely with product and business teams to test new features.
  • Run manual processes to remove non compliant users from the platform.
  • Identify and establish partnerships that can enhance safety metrics and overall user safety.
  • Support stakeholders with topics related to safety in the region (PR, GR, Marketing, Business Development, Support, Product, etc.)

Skills, Knowledge & Expertise

  • Proficiency in English
  • Good knowledge of any SQL dialect for writing complex queries (preferably experience with BigQuery)
  • Experience with data analysis
  • Prior professional experience working with safety, anti-fraud, ops, and customer experience is strongly preferred
  • Excellent knowledge of Excel
  • Process standardization and continuous improvement
  • Cross-functional teamwork/stakeholder management

Why join us

  • Help us challenge injustice by creating fair choices for millions of people across 48 countries.
  • Develop your professional skills with access to mentoring, career consulting, and learning programs.
  • Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
  • Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
  • Work alongside people who take initiative, speak openly, and challenge themselves to grow.
  • Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
inDrive

About inDrive

inDrive is a global mobility and urban services platform. The inDrive app has been downloaded over 390 million times, and has been the second most downloaded mobility app for the third consecutive year. In addition to ride-hailing, inDrive provides an expanding list of urban services, including intercity transportation and delivery. In 2023, inDrive launched New Ventures, a venture and M&A arm.

inDrive operates in 1065 cities in 48 countries. Driven by its mission of challenging social injustice, the company is committed to having a positive impact on the lives of one billion people by 2030. It pursues this goal both through its core business, which supports local communities via a fair pricing model; and through the work of inVision, its non-profit arm. inVision’s community empowerment programs help to advance education, sports, arts and sciences, gender equality and other vital initiatives.

For more information visit www.inDrive.com

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Mountain View, California
Year Founded
Unknown
Website
indrive.com
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