Job Description

Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects that shape the future of our city. Guided by our value of Safely Always, we are one team dedicated to ensuring everyone gets home safely while helping to connect and create a better Melbourne.

Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects that shape the future of our city. Guided by our value of Safely Always, we are one team dedicated to ensuring everyone gets home safely while helping to connect and create a better Melbourne.

We’re looking for a Safety & Investigation Specialist to join our team on a permanent, full-time basis, based at 700 Collins Street

The Safety Investigation Specialist conducts investigations in accordance with MTM’s Safety Management System (SMS) requirements. This role plays a crucial part in identifying the underlying factors that contributed to an incident, outlining key findings, and developing effective corrective actions to address the root causes.

As the Safety Investigation Specialist, your responsibilities include identifying emerging safety issues and trends in OPD’s operational environment cross functionally. Additionally, you will contribute to management system communications including but not limited to sharing learnings to enhance organizational knowledge.

What We Offer

• Meaningful Impact on Rail Safety – Lead investigations into significant operational incidents and help shape safer outcomes across Melbourne’s rail network.
• Professional Growth & Specialist Expertise – Develop your skills in incident investigation, root cause analysis and safety assurance within a complex operational environment.
• Varied & Collaborative Work – Partner with operational leaders, regulators and safety specialists to drive continuous improvement and organisational learning.

Key Responsibilities

• Analyse security, safety and operational data to identify risks, trends and emerging issues across the rail network.
• Develop intelligence products and insights that support operational decision-making and risk mitigation.
• Conduct trend, hotspot and behavioural analysis to support intelligence-led operations.
• Integrate information from multiple sources to build a clear picture of operational risks and vulnerabilities.
• Prepare concise intelligence reports, briefings and dashboards for operational and senior stakeholders.
• Support operational assurance activities by assessing incident trends and the effectiveness of interventions.
• Develop and maintain Power BI reporting, datasets and analytical tools to support Security Operations.

Qualifications, Skills

• ICAM Lead Investigator or TapRoot Advanced Root Cause Analysis Team Leader.
• TTSA (Track Safety Awareness).
• Demonstrated capability to collect, observe, question and analyse information and evidence objectively and professionally.
• Proven capacity to autonomously complete high-quality investigation reports.
• Sound judgement skills, with the capability to appropriately escalate matters and keep stakeholders informed.
• Strong communication skills, with the ability to engage effectively with all levels of management and staff, both verbally and in writing.
• Well-developed organisational and planning skills to manage competing priorities and ensure strict adherence to deadlines.
• Flexibility and willingness to travel across the MTM network and conduct site visits to fulfil functional responsibilities as required.

Recruitment Process

• Phone screen
• One or more interviews, which may include behavioural, technical or practical assessment components
• Reference and pre-employment checks
• Job offer

Interested?
If you're passionate about improving safety through investigation and identifying the root causes behind operational incidents, we'd love to hear from you.

This is an opportunity to join Metro's Operations Safety team, where your expertise will help strengthen safety outcomes, drive continuous improvement, and contribute to the safe operation of Melbourne's rail network every day.

Not sure you meet every requirement?
We encourage applications from candidates with diverse experiences and backgrounds. If you're excited about the role but don't meet every criterion, we still encourage you to apply. Metro Trains Melbourne is committed to building a diverse and inclusive workforce that reflects the communities we serve.

For more information, contact:
Narelle Blencowe – Talent Acquisition Partner
📧 narelle.blencowe@metrotrains.com.au

Don't miss this opportunity to apply your intelligence and analytical skills in a role that delivers real impact across one of Melbourne's most critical public transport networks. Applications will be reviewed throughout the advertising period, so we encourage you to submit your application as soon as possible.

Metro’s commitment to an inclusive workforce

At Metro, we move Melbourne and we’re powered by our people. We’re committed to building a workforce that reflects our diverse communities and celebrates the unique perspectives each person brings. Inclusion, respect and opportunity shape how we work and we invite you to join us in creating a workplace where everyone can thrive.