Job Description

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to contribute to a dynamic, ambitious team in Pharmacovigilance. You will play a critical part in driving innovation and making an impact in the clinical research space, while enjoying a stimulating professional environment that encourages personal and intellectual growth.

Main responsibilities :

• Manage and triage the pharmacovigilance case management mailbox, ensuring that all incoming safety queries, adverse event reports, and operational communications are promptly reviewed, archived, or routed to the appropriate subject matter expert, case processor, or manager.
• Respond to and follow up on case-related emails from external case management platforms, local PV teams, and other stakeholders, ensuring all queries are tracked until full resolution.
• Maintain compliant and timely communication to support internal case management operations and regulatory reporting timelines.
• Participate in weekly and ad hoc operational meetings with case processing vendors to discuss workflow updates, quality issues, and process improvements; escalate concerns to senior management when applicable.
• Monitor reconciliation activities of pharmacovigilance cases with business partners in accordance with Safety Data Exchange Agreements (SDEAs) / Pharmacovigilance Agreements (PVAs).
• Oversee the reconciliation of PV cases with clinical databases managed by outsourced providers, ensuring accuracy and data integrity.
• Support meeting activities, including minute-taking, action tracking, and ensuring alignment across global and cross-functional teams.
• Perform any additional department-related tasks or project support as business needs evolve, demonstrating flexibility and proactive engagement.

Requirements

At Excelya, taking audacious steps is encouraged, so we're looking for individuals who are ready to grow with us and share our values.

Experience : Proven experience in pharmacovigilance, clinical trials, or drug safety operations, with the ability to operate efficiently in collaborative, fast‑moving, and global environments. Demonstrated capability to manage operational workflows, prioritize high‑volume communications, and ensure timely, compliant case handling.

Skills : Strong understanding of pharmacovigilance processes, SAE management, regulatory reporting expectations, and safety database workflows.

Education : Bachelor’s degree in Life Sciences (Pharmacy, Nursing, Biology, or related field preferred).

Languages : Fluent in written and spoken English; strong communication skills with global, cross‑functional teams.

Benefits

Why Join Us?

At Excelya, we combine passion for science with enthusiasm for teamwork to redefine excellence in healthcare.

Here's what makes us unique.

We are a young, ambitious health company representing 900 Excelyates, driven to become Europe's leading mid-size CRO with the best employee experience. Our one-stop provider service model offering full-service, functional service provider, and consulting enables you to evolve through diverse projects. Working alongside preeminent experts, you will help improve scientific, operational, and human knowledge to enhance the patient's journey.

Excelling with care means benefiting from an environment that values your natural talents, pushes boundaries with audacity, and nurtures your potential, allowing you to contribute fully to our shared mission.