Mohawk Valley Health System

Safety Associate - Part Time - Days - 7:30am-8:00pm - Weekends Only

Mohawk Valley Health System  •  $24/hr  •  Utica, NY (Onsite)  •  9 hours ago
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Job Description

The Safety Associate is one of the first points of contact for patients, visitors and employees for MVHS campuses. A Safety Associate's role is to greet and screen everyone coming into the organization and guide and provide concierge services for patients and visitors. Under the direction of the Safety Associate Coordinator and the department director, the ideal candidate will use exceptional customer service and communication skills in all interactions, think strategically and use sound judgment to make decisions independently, and resolve difficult and sensitive issues with diplomacy and tact. Must be able to work quickly in a complex and often busy environment.

Core Job Responsibilities

  • Escort or transport patients and visitors, sometimes by wheelchair, to all levels of care areas and departments.
  • Resolve difficult and sensitive issues and complaints.
  • Participate in policy and process improvements based on observations and experiences
  • Greet patients and visitors
  • Create visitor and vendor badges
  • Direct patients and visitors to appointment and room locations
  • Provide concierge services to patients, assisting with logistical questions
  • Obtain, record, organize and communicate information with patients and visitors quickly and accurately.
  • Comply with all MVHS safety and risk management policies and procedures.
  • Perform related duties as assigned.

Education/Experience Requirements

REQUIRED:

  • High School Diploma, GED, or equivalent.
  • 1 year of patient care or customer service experience.
  • Exceptional customer service, problem solving, and communication skills
  • Demonstrated ability to utilize computers and software

PREFERRED:

  • Associate's degree or higher in appropriate field.
  • 3 years or more patient care experience and/or customer service experience.

Licensure/Certification Requirements

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Req Id 97867
Department SAFETY ASSOCIATES
Shift Days
Shift Hours Worked 12.00
FTE 0.6
Work Schedule HRLY NON-UNION-12 HR
Employee Status A5 - Regular Part-Time (975 hours per year or more)
Union Non-Union
Pay Range $18 - $24 per hour

Mohawk Valley Health System

About Mohawk Valley Health System

MVHS is dedicated to delivering premier healthcare to our region, keeping our patients as the focus of all we do. MVHS strives to be the leading patient-centered medical and healing environment, the employer of choice and the pride of Central New York.

MVHS is the parent company of the Wynn Hospital as well as MVHS Rehabilitation and Nursing Center (RNC) and Visiting Nurse Association of Utica and Oneida County. MVHS serves a multi county area of central New York. The MVHS Medical Group has 15 primary care locations. The group also provides services in many specialty areas including Women’s and Children’s Health; General, Cardiothoracic, Vascular, Orthopedic and Neurological Surgery; Advanced Endoscopy, Wound Care, Bariatric, Cardiovascular, Comprehensive Stroke, Cancer, Immune Health, Behavioral Health, Psychiatry and Neurosciences, Pulmonary Critical Care and Urology.

In October 2023, MVHS opened the Wynn Hospital – a new, state-of-the art hospital in downtown Utica. The Wynn Hospital replaces two aging community hospitals, St. Luke’s and St. Elizabeth, and is capable of handling 85-90 percent of all healthcare needs in the community. The Wynn Hospital will strengthen and grow full service cardiac offerings, support the development of a Neurosciences Institute that will include a Neurovascular Center and Comprehensive Stroke Center, will be a world class diagnostic center, including Interventional Radiology and Advanced Endoscopy and provides a Level III Trauma Center plus the ability to serve 90,000 emergency visits per year.

Industry
Healthcare & Social Services
Company Size
1,001-5,000 employees
Headquarters
Utica, NY
Year Founded
2014
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