Job Description

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

This position is responsible for maintaining the safety and security of all guests, employees, and physical assets of The Hotel Hershey.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Patrolling the entire property and documenting rounds; investigating accidents/incidents occurring on the property and submitting detailed reports

• Responding to and providing assistance in fire or other emergency situations

• Investigating complaints and notifying law enforcement authorities as necessary

• Administering First Aid and CPR as needed

• Administering and maintaining locking systems throughout the property

• Initiating measures to improve or maintain safety and security standards

• Performing other duties as assigned

Qualifications:

• Must be 18 years of age or older

• Must have a valid driver's license

• Must have a High School Diploma

• Associate's or Bachelor's degree in criminal justice/safety/security-related field preferred

• One year of security-related experience preferred

• Ability to obtain First Aid/CPR and RAMP certifications; EMT certification helpful

• In accordance with Pennsylvania's Child Protective Services Law, candidates must be able to obtain and maintain a report of criminal history from the Pennsylvania State Police (PSP), Child Abuse History Clearance from the Department of Human Services (Child Abuse), and Fingerprint-based federal criminal history submitted through the Pennsylvania State Police or its authorized agent (FBI), as a condition of continued employment.

Knowledge, Skills, and Abilities:

• Knowledge of criminal and federal law and fire and safety regulations pertaining to hotels

• Proven employee/guest relations, communications, and problem-solving skills

• Keyboarding skills and PC familiarity

• Professional image representative of property image

Job Demands:

• Physical requirements include walking (up to 75% of the shift), hearing, bending, communicating verbally, stooping, lifting, and finger dexterity.

• Schedule rotates to include the following shifts: 8 AM to 4 PM, 4 PM to midnight, midnight to 8 AM and occasional cross-shifts. Holidays and weekends required. Some overtime is necessary.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer