Safeside Support Officer
Technical 3A (SCP 11-14)
Publish Date: Friday 22 May 2026
Closing date: Friday 11 June 2026 at 12noon
Salary: £28,142-£29,540, pro rata £16,855-£17,724
Temporary, 12 months fixed term
Hours: 3 days per week (flexible over 7 days)
West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of more than 2.9 million people.
We strive to make the West Midlands safer, stronger and healthier. This is what drives the people, professionalism and pride with which we serve our communities.
We have an exciting opportunity for a Safeside Support Officer based at Safeside, Vauxhall Road, Birmingham in the Prevention Delivery Team.
The ideal person for this role will be a practical, enthusiastic and self-motivated individual. Good administration skills are required. The successful candidate will have excellent interpersonal skills to be able to communicate with a range of audiences including teachers, children and young people who visit Safeside. They will need to be adaptable, customer-focused and willing to undertake training as required.
The position offers the successful candidate the opportunity to have a key role in, and contribute to, the delivery of education programmes and the development of new systems and processes to support the future direction of prevention activities and education.
Responsibilities
Under the line management of the Safeside Coordinator and working with other Safeside teams, you will support:
· day-to-day management of the Safeside education facility
· Management and monitoring of essential repairs and maintenance work with Facilities Management, liaising with contractors on site
· Develop, organise and maintain office systems
· Manage visitor groups and use of all rooms used by visitors
· Meet and greet visitors, and book them in using the correct procedure
· Be responsible for room or village set up and presentation of the centre
Experience and skills
The successful person will need to be computer literate, with experience of using a variety of software packages including O365, Microsoft Teams, Word, Excel, and PowerPoint and be able to make best use of available technology for record keeping and audit purposes.
Essential
able to provide excellent customer service
handle finances and budgets
maintain and improve administration and monitoring systems
compile numerical and statistical information
working effectively in a team, be flexible, assist other team members
interact positively with the public
able to manage the efficient use of resources, assets and equipment
an enhanced DBS check.
Desirable
health and safety knowledge linked to the use of public facilities
knowledge of community safety issues
experience or knowledge of marketing and communications
experience or knowledge of education sector, especially schools
knowledge and experience of website content management systems
administration of visitor facilities.
Benefits
We offer a friendly working environment and benefits including:
flexible and agile working arrangements
free, on-site gym facilities
free, on-site parking.
We also offer access to an in-house occupational health (OH) facility, including OH health and fitness advisors, sports therapists, physiotherapists, cognitive behavioural therapy practitioners and counsellors.
In addition, employees have access to:
24/7 Employee Assistance Programme
wellbeing programmes
‘blue light’ discounts across many retailers, through partner schemes
Sports and Welfare scheme (for a small fee), with access to discounted products and services.
Diversity
We welcome applications from all eligible candidates. However, as women and Black and minority ethnic employees are currently under-represented in our service, we particularly encourage applications from these groups.
WMFS is committed to safeguarding and promoting the welfare of children, young people and adults. We expect the same of every staff member.
Successful candidates will be subject to necessary pre-employment checks, including - where applicable - relevant level Disclosure and Barring Service (DBS) check, qualifications, medical clearance, identity and right to work. All applicants will be required to provide two suitable references.
How to apply
Internal applicants should please apply on Oracle with Line Manager approval.
External Applicants
Please apply via the website. Send your CV and answer the question around skills, and knowledge, detailing previous experience to outline your suitability for the role.
Questions
If you have any questions about the role, or would like an informal discussion, please contact Louise Harris at louise.harris@wmfs.net or Rhea Connolly at rhea.connolly@wmfs.net
West Midlands Fire Service is the second largest fire and rescue service in the country, delivering emergency response as well as prevention and protection services for homes and businesses across the West Midlands.
