Job Description

Opportunity: Safeguarding Officer (Voice Department) CIIOM

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC Channel Islands and Isle of Man (CIIOM) employee, you’ll have access to tailored development opportunities and a competitive pay and benefits package, including private healthcare, enhanced parental and adoption leave (with return-to-work support), and a non-contributory pension scheme with a generous employer contribution.

We’re seeking an experienced professional to join our Voice Department as a Safeguarding Officer, responsible for customer due diligence for local and international expat customers. The role focuses on protecting the bank while delivering excellent customer service and improving customer outcomes.

This is an opportunity to take ownership of critical due diligence (CDD) processes and support the bank’s financial crime prevention efforts within a collaborative and rewarding environment.

In this role, you will:

• Contact Islands and Expat customers via phone and email to resolve and chase outstanding due diligence queries (including account blocking-related requests)
• Complete CDD/KYC and transaction monitoring checks accurately and on time, in line with regulations and internal policy
• Maintain high-quality customer data for ongoing monitoring
• Manage operational and regulatory risk, escalate unusual activity, and collaborate with other teams
• Deliver against agreed quality and productivity KPIs and stay up to date with regulatory change

What you’ll bring

• Strong customer service background
• Ability to prioritise and work to tight deadlines in a high-volume environment
• Excellent written and verbal communication
• High attention to detail, strong ownership, and commitment to compliance and quality
• Experience in CDD/KYC or sensitive/complex customer cases is desirable, not essential

You’ll achieve more when you join HSBC.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 2078328500.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.