Job Description

The Safeguard Supervisor is responsible for ensuring that all safeguard personnel perform their duties in accordance with established company policies and procedures, specifically the “TSS Crew Safeguard Policy and Procedures.” The Supervisor is more specifically responsible for:

• Ability to supervise safeguard personnel at all times through the entire safeguard process.
• Maintain a fair and balanced personnel schedule, in accordance with the relevant company policies.
• Controlling and limiting unbillable overtime and double time.
• Maintaining accurate timekeeping of employee hours and time-off using payroll software,
• Maintaining adequate staffing levels in accordance with client requirements.
• Maintaining compliance with all company policies, procedures, and directives.
• Ensuring all personnel are given required and requested breaks.
• Responding and effectively communicating with Supervisor(s) promptly using email, text, phone calls, and voicemail messages.
• Delivering excellent customer service always, with all clients, terminal employees, vendors, and the ship’s crew members, as prescribed in training guidelines.
• The proper safe-keeping and storage of all Sensitive Security Information (SSI) materials.
• Writing and maintaining reports of daily activities, irregularities, or unusual occurrences.
• Inspecting work areas to ensure compliance with established regulations regarding security, safety, and maintenance.
• Observing and evaluating workers’ performance to ensure upward mobility and proper utilization of employee skills.
• Tracking employees’ licenses to ensure they are always current,
• Conducting relevant training,
• Ensuring all required reports are executed promptly, when necessary.

Education and/or Work Experience Requirements:

• Must have a minimum of 3 years of supervisory experience.
• Must have a minimum of 3 years of customer service experience.
  Must be experienced in the use of Microsoft Word and Excel.
• Must be able to communicate in and speak fluent English.
• Must be able to work in a client-focused role within a fast-paced environment.
• Must be able to handle multiple tasks and a high level of accuracy required.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Must have and maintain a current state security and driver’s license.
• Must have and maintain a current Transportation Worker Identification Credential (TWIC).
• High school diploma or GED required.
• Associate's degree or higher preferred.
• Law Enforcement or Military experience preferred.
• Customer Service experience preferred

Physical Requirements:

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Must be able to stand a minimum of 8-12 hours at a time.
• Must be able to lift and carry up to 20 lbs.
• Must be able to talk, listen, and speak clearly on a telephone/VHF two-way radio.
• Must have sufficient abilities to use a computer and write.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rightsnotice from the Department of Labor.