Job Description

The Safeguard Officer is responsible for ensuring all duties and responsibilities are carried out in accordance with the “TSS Crew Safeguard Policy and Procedures.”

Essential Duties and Responsibilities:

• Deliver excellent customer service always, with all clients, terminal employees, vendors, and ship’s crew members, as prescribed in training guidelines.
• Maintain compliance with all company policies, procedures, and directives.
• Proper safe-keeping and storage of all Sensitive Security Information (SSI) materials.
• Ensure all escorts of safeguarded crew members are done in a professional, respectful, and companionate manner at all times.
• Ability to safeguard crew members at all times through the entire safeguard process and ensuring their safe arrival to their destination.
• Maintain accurate timekeeping of security officer hours and time-off using payroll software.
• Maintain adequate staffing levels in accordance with client requirements.
• Ensure all personnel are given required and requested breaks.
• Write and maintain reports of daily activities and irregularities, or unusual occurrences.
• Ensure all required reports are executed in a timely manner, when necessary.
• Ensure accurate vehicle inspection, maintenance and mileage logs are completed when operating any company vehicle.
• Ensure all health and safety guidelines are followed in accordance with company policy.
• Ensure compliance with all aspects of the company “Controlled Substances and Alcohol Testing Certification Program.”
• Able to work under pressure for eight (8) to 12 hours on a daily basis while ensuring the safety and well-being of all crew members under their care.

Requirements:

• Must have customer service experience.
• Must be experienced in the use of Microsoft Word and Excel.
• Must be able to communicate in and speak fluent English.
• Must be able to work in a client-focused role within a fast-paced environment.
• Must be able to handle multiple tasks and high level of accuracy required.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Must have and maintain a current state security and driver’s license.
• Must have and maintain a current Transportation Worker Identification Credential (TWIC).
• High school diploma or GED, required.

Physical Requirements:

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Must be able to stand a minimum of eight (8) to 12 hours at a time.
• Must be able to lift and carry up to 20 pounds.
• Must be able to talk, listen and speak clearly on a telephone/VHF two-way radio.
• Must have sufficient abilities to use a computer and write.
• Must comply with all Personnel Protective Equipment (PPE), i.e., wearing of face mask, shield, etc., requirements at all times while on-duty.