Job Description

Join a team that makes a difference! We’re seeking a compassionate, detail-oriented individual with excellent conflict resolution skills to serve as a Safe Exchange Monitor. Your ability to stay calm and professional helps families feel secure and supported during life’s most sensitive moments.

Position: Safe Exchange Monitor

Pay: $17.50 / hour

Hours: Variable, 8 hours per month - Friday 4:00 PM - 8:00 PM, Saturday 10:00 AM - 6:00 PM

A Day in the Life:

As a Safe Exchange Monitor, your role is crucial in ensuring the safety and respect of all participants in our Safe Exchange Program. You will oversee the safe and secure exchange of children between parents, acting as a neutral and supportive presence. Your attentiveness and respect for each family’s unique situation will help foster a secure environment where families feel valued and supported.

How This Position Contributes to our Mission

• Supervise the safe exchange of children between family members, ensuring all interactions are conducted with care and professionalism.
• Document exchanges promptly and ensure all information is accurate.
• Protect the privacy of all family information in accordance with organizational and legal standards.
• Commit to working a minimum of 8 hours per month, whether in one 8-hour shift or two 4-hour shifts.

Safe Exchange Monitor Skills and Qualifications:

• High school diploma or equivalent is required.
• Willingness to gain knowledge in the field of domestic violence, with experience in this area being highly preferred.
• Requires extended amounts of standing and walking, with occasional lifting and carrying of young children.
• Strong verbal and written communication skills are crucial to effectively interact with families, colleagues, and other stakeholders.

Who We Are

Home of the Innocents is one of Louisville’s longest-serving non-profit organizations, approaching 150 years of service to children and families. Our mission is simple and clear: to enrich lives with hope, health, and happiness.

We are a trauma-informed organization, prioritizing safety, recovery, and strong relationships in everything we do. Our leadership is committed to building a workforce grounded in compassion, excellence, empowerment, and wellness.

We are an organization growing to meet the needs of children and young adults in our community-expanding our programs and investing in our campus, including the addition of a new wing at the Kosair for Kids Complex Care Center that will double our capacity to serve medically complex individuals.

Our Impact

3,976 children and families served in 2025

22-acre campus located near downtown Louisville

Second largest Residential Treatment Program in Kentucky

Only dedicated emergency shelter for children in the city

10 programs supporting children and families across a range of needs, including:

• Therapeutic and residential treatment for youth with complex behavioral and emotional needs
• Emergency shelter for children in crisis
• Foster care and adoption support
• Community-based behavioral health services
• Kosair for Kids Complex Care Center (KCC): Kentucky’s only pediatric skilled nursing facility providing residential and respite care for children and young adults with complex medical needs

If you’re someone who can remain calm, neutral, compassionate, and professional during difficult situations and want to make a meaningful difference for children and families, we invite you to apply!