Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embodying Osaka’s rise as a global city, Four Seasons Hotel Osaka forms the core of a new lifestyle destination at the heart of western Japan’s biggest city and the region’s hub of commerce and culture. As the city’s new icon of luxury and style, Four Seasons provides a pitch-perfect modern take on the quintessential ryokan (traditional Japanese inn) with a range of unique, immersive experiences that deliver a true sense of Japan. From our entire floor of meticulously designed Japanese-inspired guest rooms to our private ofuro (traditional baths), Four Seasons is a contemporary portal to the authentic heart of Osaka, immersing you in the city’s intriguing blend of heritage and modernity.

What you will do

Supervises The Club Lounge operation and workflow to maximize guest satisfaction.

· Identifies staff training requirements and service improvements areas.

· Supervises and guides all staff to ensure that hotel policies and procedures are adhered to.

· Communicates closely with the Executive Club Manager to ensure follow up on any challenges, concern or staff performance.

· Attends daily and monthly meetings to highlight areas of improvement in the service aspects and obtain feedback.

· Creates a positive and highly motivated working environment that promotes and develops teamwork.

· Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section.

· Ensures guest preferences are collected and action upon in order to delight our guests.

· Ensures that all guest complaints are handled efficiently and politely.

· Constantly assist Club Manager to review the current procedures and practices to ensure they are simple for staff and guests.

Monitors performance standards, reporting issues / concerns as needed.

· Should present himself as a Senior representative of managers in handling of all guest request and complaint concerning services affecting the Hotel operations.

· Trains new employees in all aspects of the Executive Club

What you bring

Education：

· Fluent in oral and written English and Japanese

Experience：

· At least one-year previous working experience preferred.

Skills and Abilities:

· Knowledge of computer.

· Ability to multitasking on other position within Front office.

What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

Full-time position