Job Description

Job Title: Saas Technical/Operations Director

Salary: Negotiable

 WHAT YOU WILL BRING TO THE COMPANY

Are you a visionary leader with a strong technical background in SaaS platforms? Do you thrive on operational excellence and driving strategic growth? We are seeking an exceptional Technical/Operations Director to lead and elevate our SaaS operations to the next level. As the Technical/Operations Director, you will oversee the development, management, and optimization of our SaaS platform, ensuring it aligns with business goals and delivers unparalleled value to our clients. You will play a pivotal role in bridging the gap between technology and business strategy, driving performance, innovation, and operational efficiency.

 WHAT YOU WILL BE RESPONSIBLE FOR

• Define and execute the technical and operational strategy for the SaaS platform, ensuring scalability and innovation.
• Oversee the development and continuous improvement of the SaaS platform, ensuring best-in-class performance and reliability.
• Implement and refine processes for product delivery, client onboarding, and system maintenance to meet SLAs and exceed customer expectations.
• Build, mentor, and lead cross-functional teams, fostering a culture of collaboration, accountability, and innovation.
• Leverage analytics and reporting to optimize platform performance and operational efficiency.
• Work closely with leadership, sales, and client success teams to align technical capabilities with business goals.

 WHO YOU ARE

• Proven experience as a technical or operations leader in a SaaS environment.
• Strong background in software development, cloud technologies, and platform management.
• Excellent problem-solving skills with a track record of driving operational improvements.
• Experience managing cross-functional teams, including engineers, product managers, and support staff.
• Strong understanding of SaaS metrics (e.g., churn rate, LTV, CAC) and operational KPIs.
• Exceptional communication skills to engage with both technical teams and business stakeholders.