Job Description

Vacancy Notice 1784

INTERPOL is the world’s largest international police organization, with 196 Member Countries. Created in 1923, it facilitates cross-border police co-operation, and supports and assists all organizations, authorities, and services whose mission is to prevent or combat international crime.

INTERPOL actively encourages applications from women and nationals of member countries that are currently unrepresented among our staff ( please click on this link to access the list of countries). Candidates from these countries are particularly encouraged to apply.

INTERPOL’s recruitment process is merit-based hence all hiring decisions are made considering the applicant’s qualifications and the needs of the Organization.

Job Title: Saas Technical Administrator
Reporting To: Head of Department - Application Support & Data Management (ASDM)
Location: Lyon
Type of contract: Fixed-term Contract
Duration (in months): 36.00
Grade: 5
Number of post: 1
Level of Security screening: Enhanced
Deadline for application: 2 June 2026

Conditions applying for all candidates

Only professional experience for which candidates can provide official proof of employment will be considered. Candidates could be requested to provide copies of such official documents prior to interviews/test.

* Subsequent extension to this post will be subject to the terms of the Organization’s Staff Manual, to satisfactory performance and to availability of funds.

Tests/interviews in connection to this selection procedure will take place approximately xx weeks after the deadline for applications. Applicants are kindly requested to plan their availability during this period accordingly, in case they are short-listed.

​Selected candidates will be expected to report for duty approximately two to three months after receiving an offer of employment at the latest.

This selection exercise may be used to generate a reserve list of suitable candidates that may be used to address Organization's similar staffing needs in the future.

OF THE ASSIGNED DUTIES,

INCLUDING GOALS AND OBJECTIVES OF THE POST

The SaaS Technical Administrator is responsible for the day-to-day technical administration and management of Software as a Service (SaaS) solutions provided to the Organization.

He/she is a member of the Transition & Release Management Branch and participates to the general activities of the team with a special focus on his/her technical domain

PRINCIPAL DUTIES AND ACTIVITIES

DUTY 1: Solution implementation

• The incumbent manages the integration of Saas or workflow solutions in the information System of the Organization.
• He/she participates to the SaaS solution selection and perform required risk assessment.
• He/she manages the design, development, implementation, and configuration of new workflows.
• He/she integrates the solution in our information system through API management and dataflow implementation.
• He/she collaborates in his/her duties with project managers, business analysts, data managers and infrastructure specialists to select, implement, and maintain SaaS solutions.

DUTY 2: Solution administration

• The incumbent is the technical administrator of the SaaS (Cloud based Software as a Service) solutions that Information Systems & Technology Directorate (IS) is providing to the Organization.
• He/she is responsible for the 3rd level support and the coordination with any external or internal 3rd level support.
• He/she coordinates the application maintenance as well as the systems upgrades.
• He/she establishes and maintains a catalog of the SaaS solution used by the Organization.
• He/she participates in the periodic review of SaaS solution with internal compliance units.

DUTY 3: Operation support

• He/she participates with the other Transition and Release Analysts in the global operation support activities.
• He/she defines and implements the monitoring of the SaaS solution, manages the incidents related to these solutions, participates in incident and KPI reviews.
• He/she develops and maintains automated tests to monitor the availability and security of the service.
• Perform any other duties as required by the supervisor.

QUALIFICATIONS, COMPETENCIES AND SKILLS

EDUCATION AND QUALIFICATION REQUIRED:

• Three-to-four years' education at a university or other specialized higher education establishment in IT or computer sciences.
• ITIL certification.

EXPERIENCE REQUIRED:

• At least 4 years' experience troubleshooting SaaS services.
• Or at least 2 years of experience supporting SaaS solutions in Cloud services like Azure or AWS.
• Or at least 2 years' experience designing, installing, and configuring, SaaS solutions.
• A significant experience in IT operation/production.
• A relevant experience in workflow design, implementation, and management.
• An experience in the following solutions will be highly regarded: Boomi, Sharepoint, TalentSoft, Service Now, Time Control, and Notilus.
• Experience in managing API through a programing language will be appreciated.

LANGUAGES:

• Fluency in English is required.
• Fluency in French would be desirable.
• Working knowledge in any of the other official language of the Organization (Spanish or Arabic) would be an asset.

ABILITIES REQUIRED:

• Experience in developing, documenting, processes and procedures ;
• Knowledge and experience in quality assurance, ITIL standards, Service Transition & Support; IT operational processes/methodology;
• Managing relations with external parties;
• Personal and professional maturity;
• Ability to work in teams as well as individually;
• Ability to work under pressure;
• Good social skills, particularly in a multicultural environment;
• Ability to develop and maintain professional networks;
• Ability to synthesize;
• Good listening skills;
• Customer service oriented and good team player.