Magellan BPO

SA3 -Outbound Sales Agent - 22.01

Magellan BPO  •  Mandaluyong, PH (Onsite)  •  2 months ago
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Job Description

BASIC FUNCTIONS:

  • Agents will do both Inbound and Outbound calls for Dotcom Products
  • Agents will do both sales and customer service tasks
  • The agents are expected to cover customer service and convert it to sales as well as to
  • perform retention for customers wanting to cancel order and subscription

KEY RESULT AREAS:

  • $400/day sales combination of Inbound and Outbound

COMPETENCIES NEEDED:

  • Speaks well, ability to build rapport.
  • Can work under pressure.
  • Must be willing to work in a high call volume environment.
  • Professionally mature since it requires methodical process and it takes time to close.
  • Agents to quickly learn and get themselves
  • familiar with BANT and learn how to translate it into a process driven approach.

QUALIFICATIONS:

  • Can hold a conversation, know how to ask questions.
  • Seasoned agents are ideal. The preference are agents with at least 2 years of experience on the phone and have solid sales and customer service experience.
  • Understand basic computer navigation
  • Knows how to use Microsoft office tools
  • Versed on using soft phone
Magellan BPO

About Magellan BPO

Magellan Solutions Outsourcing Inc. is an ISO-27001 certified call center and BPO company, providing a wide range of high-quality inbound and outbound call center services, back-office and data processing services to large firms and small and medium businesses from around the world.

Incorporated in 2005, Magellan Solutions started as an inbound call center and today offers diversified range of services, which include telemarketing, data entry, medical transcription, coding and billing, email and live chat support, technical recruitment, customer service, lead generation and appointment setting, and more. The company serves a number of industries, which include online retail, energy, technology, education, and other service industries. The company’s office is located in Mandaluyong City, one of the high-growth areas in Metro Manila.

Magellan Solutions utilizes the latest telecommunications and call center technologies to provide the most cost-effective, yet fully-redundant system for its clientele. It has technically advanced VoIP equipment and is 100% digital. The flexibility of its system still allows the company to connect to legacy equipment.

Industry
Consulting & Advisory
Company Size
501-1,000 employees
Headquarters
Mandaluyong City, PH
Year Founded
2005
Website
magellan-solutions.com
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