Magellan BPO

SA3 - Inbound Customer Support - 22.02

Magellan BPO  •  Quezon City, PH (Onsite)  •  2 months ago
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Job Description

BASIC FUNCTIONS:

  • Agents will do the following:
  • Customer Support
  • Post-sales Support
  • Booking and Reservations Rescheduling
  • Cancellations and complaints.
  • Possible credit card processing

KEY RESULT AREAS:

  • Campaign Specific KPIs - TBD

COMPETENCIES NEEDED:

  • Good Communication skills (minimal to neutral accent).
  • Can handle calls, with good command of the
  • English Language Verbally and Written
  • Has Experience in the BPO Travel & Tours related LOB
  • Will need to have high level of comprehension and critical thinking. Agents will use multiple tools and will need to be able to effectively navigate to provide accurate resolution.

QUALIFICATIONS:

  • Can hold a conversation, knows how to ask questions.
  • Seasoned agents are ideal. The preference are agents with at least 2 years of experience on Travel related LOB.
  • Experience in using any of the ff platforms: - Sabre -
  • Amadeus - Holland - Norwegian - Cruising Power
  • Priority is to have cruise line customer support experience. Booking, rebooking, cancellations etc. The more agents have cruise line experience the better.
Magellan BPO

About Magellan BPO

Magellan Solutions Outsourcing Inc. is an ISO-27001 certified call center and BPO company, providing a wide range of high-quality inbound and outbound call center services, back-office and data processing services to large firms and small and medium businesses from around the world.

Incorporated in 2005, Magellan Solutions started as an inbound call center and today offers diversified range of services, which include telemarketing, data entry, medical transcription, coding and billing, email and live chat support, technical recruitment, customer service, lead generation and appointment setting, and more. The company serves a number of industries, which include online retail, energy, technology, education, and other service industries. The company’s office is located in Mandaluyong City, one of the high-growth areas in Metro Manila.

Magellan Solutions utilizes the latest telecommunications and call center technologies to provide the most cost-effective, yet fully-redundant system for its clientele. It has technically advanced VoIP equipment and is 100% digital. The flexibility of its system still allows the company to connect to legacy equipment.

Industry
Consulting & Advisory
Company Size
501-1,000 employees
Headquarters
Mandaluyong City, PH
Year Founded
2005
Website
magellan-solutions.com
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