Roles & responsibilities
Manage and support production environments, ensuring application availability, stability, and performance.
Perform and coordinate day-to-day support activities, including Incident Management, Problem Management, and Change Management, in alignment with ITIL practices and SLA commitments.
Act as a key technical resource for troubleshooting application, infrastructure, and platform-related issues, including root cause analysis.
Execute and validate deployment activities, production releases, and post-release checks to ensure operational readiness.
Support cloud-based environments using Azure App Services, Azure Storage, Azure Application Insights, and Log Analytics.
Monitor system health, analyze trends, and proactively identify and resolve operational issues using Azure monitoring tools.
Utilize SQL for data analysis, reporting, and troubleshooting application and operational issues.
Coordinate with Engineering, Platform, Security, and Operations teams to support patching, vulnerability remediation, and environment maintenance activities.
Leverage Microsoft Copilot and other AI tools wherever applicable to improve productivity, accelerate troubleshooting, enhance documentation, and drive operational efficiency.
Identify and implement automation and process improvement opportunities to enhance service quality and reduce manual effort.
Maintain operational documentation, runbooks, and knowledge articles while supporting audit, compliance, and disaster recovery activities.
Mentor junior team members and actively contribute to knowledge sharing and continuous improvement initiatives.
Utilize Microsoft Copilot and other AI tools wherever applicable to enhance productivity, efficiency, problem-solving, and knowledge management activities.
Roles & responsibilities
Manage and support production environments, ensuring application availability, stability, and performance.
Perform and coordinate day-to-day support activities, including Incident Management, Problem Management, and Change Management, in alignment with ITIL practices and SLA commitments.
Act as a key technical resource for troubleshooting application, infrastructure, and platform-related issues, including root cause analysis.
Execute and validate deployment activities, production releases, and post-release checks to ensure operational readiness.
Support cloud-based environments using Azure App Services, Azure Storage, Azure Application Insights, and Log Analytics.
Monitor system health, analyze trends, and proactively identify and resolve operational issues using Azure monitoring tools.
Utilize SQL for data analysis, reporting, and troubleshooting application and operational issues.
Coordinate with Engineering, Platform, Security, and Operations teams to support patching, vulnerability remediation, and environment maintenance activities.
Leverage Microsoft Copilot and other AI tools wherever applicable to improve productivity, accelerate troubleshooting, enhance documentation, and drive operational efficiency.
Identify and implement automation and process improvement opportunities to enhance service quality and reduce manual effort.
Maintain operational documentation, runbooks, and knowledge articles while supporting audit, compliance, and disaster recovery activities.
Mentor junior team members and actively contribute to knowledge sharing and continuous improvement initiatives.
Utilize Microsoft Copilot and other AI tools wherever applicable to enhance productivity, efficiency, problem-solving, and knowledge management activities.
This role is for you if you have the below
Educational qualifications
Bachelor's degree in Computer Science.
Work experience
4-6 Years of Experience
KPMG – це міжнародна мережа фірм, що надають аудиторські, податкові та консультаційні послуги. В офісах KPMG у 143 країнах світу працюють понад 273,000 співробітників (FY23). Кожна фірма KPMG є незалежною юридичною особою і представляє себе як таку.
KPMG працює в Україні з 1992 року. KPMG в Україні надає аудиторські, податкові, бухгалтерські та консультаційні послуги для місцевих і міжнародних компаній. Нашою метою завжди було використання глобального інтелектуального потенціалу фірми в поєднанні з практичним досвідом наших українських професіоналів, щоб допомогти провідним компаніям досягти своїх цілей.
Офіси компанії знаходяться у Києві та Львові.
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KPMG is a global network of professional services firms providing audit, tax and advisory services. We operate in 143 countries and territories, and in FY23, collectively employed more than 273,000 people working in member firms around the world.
KPMG in Ukraine provides audit, tax, accounting and advisory services to local and international businesses. KPMG has been working in Ukraine since 1992, and our goal has always been to use the firm's global intellectual potential, combined with the practical experience of our Ukrainian professionals, to help leading companies to achieve their goals.
In Ukraine KPMG has its offices in Kyiv and Lviv.
