Job Description

Company Description

Viva Energy Retail comprises over 1,000 retail, convenience and quick service restaurant sites across Australia, including OTR, Reddy Express (formerly Coles Express), Smokemart & GiftBox, and in South Australia, Krispy Kreme, Hungry Jack's, Oporto, Guzman y Gomez and more. As part of the Viva Energy Group, we're shaping the future of convenience retail by empowering our teams, investing in capability, and delivering exceptional customer experiences across our network.

With a national footprint and a focus on growth, innovation and people development, there has never been a more exciting time to join Viva Energy Retail.

Job Description

We are seeking an experienced and hands on Capability Specialist to join our Operations Training & Capability team on a fixed-term contract of up to two years. Reporting to the Operations Training & Design Lead, this role will play a critical part in uplifting store capability across South Australia by supporting the transition from a centrally delivered training model to a Store Manager-led capability model.

Working closely with Store Managers and field leaders across OTR and Reddy Express stores, you will coach, develop and embed sustainable training practices that build long-term capability and confidence across our network.

You Will Provide:

• Hands-on capability support to OTR and Reddy Express stores across South Australia.
• Coaching and development for Store Managers to confidently own and deliver training within their stores.
• Practical support to field leaders and store teams as they transition to a Store Manager-led training model.
• Guidance on embedding training tools, routines and operational standards that drive long-term capability ownership.
• Consistent delivery of training aligned to Viva Energy Retail's Operations Training framework and design standards.
• Identification and resolution of local capability gaps and training delivery risks through targeted field support.
• Valuable field insights and feedback to strengthen training design, capability initiatives and continuous improvement efforts.
• Support for the rollout of new training programs, operational initiatives and business change projects across South Australia.

What We Offer:

• Join a high-performing team within a leading Australian retail organisation recognised for innovation.
• Enjoy flexible working arrangements that support work-life balance.
• Access generous parental leave and additional leave benefits, including birthday leave.
• Benefit from health, wellbeing and lifestyle discounts, including fuel savings.
• Access financial benefits including an employee share plan and novated leasing.
• Be recognised and rewarded through our service recognition program.

Qualifications

• Significant experience in training delivery, capability building, coaching, learning and development, or retail/store operations.
• Strong facilitation, coaching and stakeholder engagement skills with the ability to influence and develop leaders at all levels.
• Proven experience supporting operational teams through change and capability uplift initiatives.
• A practical, hands-on approach with the ability to work independently across multiple locations.
• Strong understanding of retail, convenience, QSR, fuel or other fast-paced operational environments.
• Willingness and ability to travel extensively throughout South Australia.
• Qualifications in Training & Assessment, Adult Learning, Coaching or a related discipline will be highly regarded.
• Experience within OTR, Reddy Express or similar multi-site retail networks is advantageous.

Additional Information

We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.

Please note: This role is being sourced by our internal Talent Acquisition team; therefore, we will not be accepting applications via external recruitment agencies.