The Station Agent will ensure efficient, safe, and effective operations of the North Hangar passenger operations and ensure the Ryan Air flight schedule is followed to enable effective passenger travel.
Responsible for maintaining Ryan Air customer service standards.
Assist in charter operators and client services.
Maintain a clean and orderly facility suitable for passenger comfort.
Coordinate vehicle and facility maintenance needs with the Director of GSE-F.
Ensure passengers are checked in, and baggage is weighed appropriately.
Load Ryan Air aircraft with freight and mail.
Escort passengers to and from aircraft.
Supervises the staging of flight loads.
Assists customers with shipping, receiving, or locating their freight orders either in person or on the phone.
Ensures that the proper processes are utilized to accept, store, and handle mail and freight
Ensures that all mail and freight received is accurately processed, including input into TakeFlite.
Ensures that an on-hand reconciliation is completed daily.
Ensures that backhaul mail and freight is delivered to either the post office or mainline carriers in a timely manner.
Responsible for maintaining ramp, mail, and freight storage areas.
Assist with compliance with Federal, State, and local laws and regulations.
Other duties as assigned.
Competencies:
Excellent communication and customer service skills.
Ability to analyze and solve problems.
Ability to provide leadership and professionalism.
Ability to take directions and be flexible.
Able to work independently as well as part of a team.
Good computer skills.
REQUIREMENTS
Graduate of high school or equivalent.
Prior airline experience preferred.
This position is very active and may require standing, walking, bending, kneeling, stooping, crouching, crawling and climbing up to 8 – 10 hours a day.
Requires frequent and routine lifting or moving items weighing over 70 pounds.
Must be able to pass a ten year security background check for airport badging.
Must have a valid driver’s license with a good driving record.
Started in 1953 in the small village of Unalakleet, Ryan Air remains a family and native owned company managed by the third generation of Ryan family. In Bush Alaska, where air service is the only way to receive and send furniture, clothing, food, medical supplies and more, the runway is a community’s lifeline.
Ryan Air, an Alaska Bush carrier for more than half a century, is a familiar sight in Alaskan villages. Air cargo shipping is our primary business. We have honed our operation around a specialized area of expertise. As a result, we take more freight to more places than any other Bush carrier in Alaska.
Ryan Air operates 20 aircraft out of seven hubs across Alaska to serve over 70 villages.
