The Customer Service Manager is responsible for ensuring day-to-day Customer Service expectations are met by managing the relationships between Ryan Air and its customers/clients.
Essential Functions and Duties:
Conducts all activities as a part of the Ryan Air management team.
Responsible for supervising assigned customer service personnel.
Responsible for maintaining Ryan Air and client airline customer service standards
Responsible for maintaining mainline customer records and reporting procedures.
Responsible for monthly reporting to assist Accounting with billing needs.
Conducts local sales calls with established business entities.
Hires, trains, schedules, disciplines and conducts annual evaluations for all assigned personnel.
Enacts policies and procedures.
Ensures compliance with Federal, State and local laws and regulations.
Ensures that all USPS procedures, outlined in the USPS 508 manual, are met.
Oversees shipping and receiving of all Company Material (COMAT) are met or exceeded.
Responsible for submitting all station-related reports and records within established timelines.
Serve as primary point of contact for the Director of Business Development and Director of Stations for charter operations and requirements.
Travel to my be required.
Other duties as assigned.
Competencies:
Ability to take directions and be flexible.
Able to work independently as well as part of a team.
Ability to analyze and solve complex problems.
Excellent communication and customer service skills.
Excellent leadership skills.
Good computer skills.
Graduate of high school or equivalent.
Prior applicable experience preferred.
This position is very active and may require standing, walking, bending, kneeling, stooping, crouching, crawling and climbing up to 8 – 10 hours a day.
Requires frequent and routine lifting or moving items weighing over 70 pounds.
Must be able to pass a ten year security background check for airport badging.
Must have valid driver’s license with a clean driving record.
Started in 1953 in the small village of Unalakleet, Ryan Air remains a family and native owned company managed by the third generation of Ryan family. In Bush Alaska, where air service is the only way to receive and send furniture, clothing, food, medical supplies and more, the runway is a community’s lifeline.
Ryan Air, an Alaska Bush carrier for more than half a century, is a familiar sight in Alaskan villages. Air cargo shipping is our primary business. We have honed our operation around a specialized area of expertise. As a result, we take more freight to more places than any other Bush carrier in Alaska.
Ryan Air operates 20 aircraft out of seven hubs across Alaska to serve over 70 villages.
