The Rx Refill Specialist - Access Center will address patient medication refill requests using approved specialty-specific medication refill protocols. This position will work with a variety of stakeholders and facilitate communication amongst patients, providers, and pharmacies to ensure closure to the refill request process.
JOB DUTIES AND RESPONSIBILITIES:
1. Processes incoming phone and electronic patient medication refills requests using electronic health record, patient engagement tools and prescription refill platforms.
2. Engages patients in a polite, prompt and compassionate manner during all patient interactions.
3. Reviews medical records and specialty-specific prescription refill protocols to support filling of prescription when a refill request flags for review.
4. Utilizes defined escalatory workflows to notify prescribing provider of medication requests that have not met protocol criteria.
5. Facilitates correspondence with patients, providers, insurance companies and pharmacies as necessary to address medical refill requests.
6. Documents pertinent information in medical record and may notify patients of overdue visits and/or necessary screenings based on defined protocol.
7. Escalates medication questions or concerns to Supervisor, Rx Refill as necessary.
8. Collaboratively partners with other team members to promptly address patient requests and/or concerns that may originate in other settings (e.g., Access Center, practice operations, etc.).
9. Other related duties as assigned.
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting for up to 8 hours per day, 3 hours at a time. Consistent use of hands and fingers for typing, telephones, data entry, etc. Occasional twisting and turning. Uses upper extremities to lift and carry up to 15 pounds. Stoops, bends, and reaches above shoulder level to retrieve files. Hearing as it relates to normal conversation. Seeing as it relates to general vision. Visual monotony when reading reports and reviewing computer screen.
EDUCATION:
High School graduate or equivalent.
TRAINING AND EXPERIENCE:
Required:
● Medical Assistant, Pharmacy Technician Certification, or Certified Medication Technician
Preferred:
● Two or more years' experience in a medical practice or pharmacy
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. Dedicated to advancing medical education, St. Luke’s is the preeminent teaching hospital in central-eastern Pennsylvania. In partnership with Temple University, the Network established the Lehigh Valley’s first and only four-year medical school campus. It also operates the nation’s longest continuously operating School of Nursing, established in 1884, and over 50 fully accredited graduate medical educational programs with more than 500 residents and fellows. In 2022, St. Luke’s, a member of the Children’s Hospital Association, opened the Lehigh Valley’s first and only free-standing facility dedicated entirely to kids. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY.
