Job Description

What You'll Do:

Essential Functions:

Demo Environment Management

• Manage a team of demo configuration specialists manage, maintain, upgrade world class demonstration environments to allow Solution Advisory to deliver high impact value demonstrations
• Govern the upgrade process by working closely with the product and operations teams to environment demo environment uptime and performance quality
• Manage multiple stakeholders while maintaining scalable, performant, feature/value rich demo transaction, process flows and reporting

Cross-Functional Collaboration

• Manage a virtual team of GDS business and technical engineers and coordinate contributions from key stakeholders, including Sales, Marketing, Product, Finance, Delivery, Implementation, Legal, and IT/Security
• Manage the ticket request process to completion using Jira to assign team members to Jira ticket issues all the way through to completion while tracking progress, and follow up with subject matter experts, and resolve open issues
• Organize and lead bid-related meetings, ensuring alignment across all contributors
• Clearly communicate to the VSA team, Sales Leaders and Account Executives when a no-bid response is decided for unqualified and short-turnaround proposal requests

Core Responsibilities:

1. Agent Design & Build

Architect and develop intelligent agents using Coupa Agent Studio to automate complex workflows

Utilize Coupa Compose to build solution proof-of-concepts using Coupa AI technologies.

Apply prompt engineering and LLM orchestration logic to ensure agents are accurate, context-aware and performant.

2. Systems Integration & API Management

Build and connect prototypes via MCP, A2A, BYOA to diverse systems and data sources including ERPs (SAP, Oracle, Servicenow, Netsuite…), middleware systems, and third-party data providers.

Develop and maintain middleware/scripts to facilitate seamless data exchange via APIs and JSON/XML formats.

Ensure bi-directional data integrity between the AI agents and the 3rd party environments.

3. Solution Advisor/Presales Collaboration

Partner with Solution Advisors to translate "customer pain points" into technical requirements for rapid prototyping.

Participate in discovery sessions to provide technical feasibility assessments for custom AI solutions

Application Development and Prompt Engineering

Proficiency in Modern Languages: Hands-on experience with Python and JavaScript

Participate in dry-run and demonstration walk-thru reviewing your AI Agents

What You Will Bring to Coupa:

5+ years of leading a global demo environment team, preferably within the technology or SAAS Spend Management industry
Experience in software development, with a focus on enterprise applications and application modernization, preferably within the technology or SAAS
Full Stack Proficiency: Strong hands-on experience across the full application stack (front-end, back-end, database, infrastructure). Strong proficiency in one or more modern technology languages
Spend Management industry experience
Hands-on experience using AI related technologies
Hands-on experience using data management tools, development, RDBMS
Strong understanding of project management frameworks
Excellent written and verbal communication, organizational, and interpersonal skills
Proven ability to manage multiple, complex projects to successful completion
Demonstrated ability to lead cross-functional teams and drive change
Strong problem-solving skills, attention to detail, and risk management capability
Creative, innovative thinker with a continuous improvement mindset
Reliable, adaptable, and comfortable working in fast-paced, deadline-driven environments
Bachelor’s degree in Business Administration (or related), Writing, English, Communications, or a related field preferred
Strong relationship-building, influencing, and teamwork skills