Job Description

Lane Foreman

The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation’s Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team.

What’s in it for you? When you join our team, you become part of the General RV family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry. If you’re looking for a place to call home, we want to hear from you!

Responsibilities

People:

• Collaborate with Service management regarding the hiring process and ensure the teams have proper staffing to meet customer needs
• Accountable for ensuring team members receive the proper training to perform their roles effectively through established training programs
• Collaborate with team peers to discuss successes, challenges, and/or opportunities
• Continuously work to identify growth potential for employees and future leaders
• Responsible for ensuring direct report working schedules are approved and have coverage on employee days off
• Review work orders to ensure accurate information from the service advisors and proper pictures and descriptions are provided by the technicians

Communication:

• Act as one of the primary contacts to the Service Manager and cascade necessary information to the service team
• Conducts daily quality and efficiency morning meetings with external teams (strives for quick and effective communication during these meetings)
• Collaborate with Service Manager on establishing and achieving monthly service sales goals

Planning & Executing:

• Responsible for creating a daily game plan for the external silo and the teams within it to ensure the daily workload is met
• Actively set and track weekly and monthly goals for all technicians within the external silo
• Execute the Keep You Camping™ program by ensuring all team members are fully compliant with the program

Customer Experience:

• Assist with escalated customer complaints, ensuring that a high level of customer satisfaction is obtained during the resolution process
• Responsible for setting a customer-centric culture and holding team members to those standards
• Oversee the display and aesthetics of the external silo to meet the standards of customers’ expectations
• Quality control unit after the technician has completed the repairs

Qualifications

• Prior experience within the RV, Automotive industry, or Powersports industry as a technician or dispatcher is required.
• Able to work in a team setting in a fast-paced office setting.
• Proficient with Microsoft Excel.
• Strong communication skills, verbal and written.
• Ability to multitask and complete tasks in a timely and efficient manner.
• Reliable and strong work ethicProfessional appearance is a must.
• Minimum of a High School Diploma is required.

PERKS

General RV offers a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching.

About General RV

General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we’ve grown into the nation’s premier RV dealer. We’ve helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates multiple Supercenters across the country in addition to an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership. Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and fastest-growing privately held companies.

#IND2