Job Description

Job Location WDC Office - Warrenton, VA 20187

Job Title: RV Prep (Detailer) Location:

Reports To: Hub Manager Department:

FLSA Status: Non-exempt Job Code:

Supervises Others: No

The RV Detailer will be expected to clean vehicles to Cruise America specifications prior to rental or sale.

The objective of this job is to provide customers with a clean, operational vehicle and thus a pleasant

rental introduction to Cruise America.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Maintain a neat and organized work area with sufficient supplies.
• Provide vehicle familiarization tour and answer customer questions.
• Move vehicles to local locations as necessary.
• Clean and detail vehicle interior and exterior.
• Perform basic maintenance functions.
• Detail RVs retired from the rental fleet.
• Dump waste from vehicles.
• Add propane to vehicles.
• Operate cleaning equipment or machines.
• Assist manager in planning vehicle needs and daily planning.
• Provide exceptional detailing and housekeeping skills for all coach and chassis components.
• Perform other duties as assigned.

COMPETENCIES

• To perform the job successfully, an individual should demonstrate the following competencies:
• Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve
• performance; shares expertise with others.
• Job Knowledge - Competent in required job skills and knowledge; keeps abreast of current
• developments; requires minimal supervision.
• Customer Service (when necessary) - Manages difficult or emotional customer situations;
• responds promptly to customer needs; solicits customer feedback to improve service; responds
• to requests for service and assistance; meets commitments.
• Communications Able to communicate orally in English with supervisor, co-workers and
• customers (when necessary).
• Teamwork - Gives and welcomes feedback; able to build morale and group commitments to
• goals and objectives; supports everyone's efforts to succeed.
• Active Listening Gives full attention to what other people are saying, taking time to understand
• the points being made, asking questions as appropriate, and not interrupting at inappropriate
• times.
• Speaking Talking to others to convey information effectively.
• Equipment Selection Determining the kind of tools and equipment needed to do a job.
• Quality Management - Demonstrates accuracy and thoroughness.
• Ethics - Works with integrity and principles; upholds organizational values.
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Dependability - Commits to long hours of work when necessary to reach goals. This may include
• nights and weekends.

RV Prep

2

September 12, 2016

• Professional appearance - displays good personal grooming and adherence to company protocol

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required:

Education and/or Experience

• High School Diploma or equivalent diploma is required.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand, climb, stoop, kneel,

walk, reach with hands and arms, use hands to handle, feel or type, and talk or hear. The employee must

occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close

vision, and ability to adjust focus.

Work Environment

• The work conditions are normal for an automotive vehicle detailing environment.

Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required:

Education and/or Experience

High School Diploma or equivalent diploma is required.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand, climb, stoop, kneel,

walk, reach with hands and arms, use hands to handle, feel or type, and talk or hear. The employee must

occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close

vision, and ability to adjust focus.

Work Environment

The work conditions are normal for an automotive vehicle detailing environment.

Acknowledgements

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working

conditions associated with the job. While this is intended to be an accurate reflection of the current job,

management reserves the right to revise the job or to require that other or different tasks be performed

when circumstances change, i.e., emergencies, changes in personnel, workload, rush jobs, or technological

developments.