Job Description

When you join the StorQuest Self Storage family, you’re tapping into the power of a different kind of brand. As William Warren Group (WWG) companies, StorQuest and William Warren Properties (WWP) seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment you are in the right place.

The RV Park Assistant Manager is responsible for helping to maintain office organization, adherence to company SOPs and industry BMPs, and facilitating the day-to-day operations of the RV Park under the direction of the General Manager.

Essential Duties and Responsibilities:

• Assisting with over site and assisting office staff, housekeeping, maintenance and other ancillary employees.
• Provide effective and on-brand communication to customers in person and via phone or email.
• Assisting with drafting, assigning and documenting all service requests/work orders efficiently, courteously and in a timely manner.
• Assisting with responding promptly to company calls, including prioritization of service requests and/or schedules.
• Assisting with cleaning, organizing and assisting in the preparation of buildings, cabins, grounds, and common areas, as necessary.
• Helping to ensure the overall cleanliness and organization of the office and storage areas.
• Assisting with maintaining office, resale, asset, equipment and supply inventory.
• Providing customers with outstanding customer service and representing the brand positively and professionally at all times.
• Assisting with stocking, ordering and receiving supplies for RV Park facilities.
• Assisting with pre-register, block reservations, handle group bookings and, as appropriate, take same-day and future reservations.
• Assisting with ensuring staff is on time and at work when scheduled (including breaks), and in proper uniform.
• Help to schedule, plan, and train seasonal camp workers and interns to meet the standards set forth by senior management.
• Collaborate in creating, directing, and executing RVP sales and marketing, revenue optimization, distribution strategies, and initiatives to yield desired financial results.
• Help to execute Site Rental Agreements with new and returning seasonal customers/residents and ensure that all parties understand the terms and conditions of their contracts.
• Assisting with overseeing check-in/check-out and collecting payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Assisting with completing the follow through of no-show, late cancellation charges and cancel site reservations. Collect rent from monthly tenants and provide delinquent renters with the appropriate notices.
• Help to develop a strong knowledge of the local market (demand generators, competitor strategy, and community impact/involvement opportunities).
• Assist with participating in recruiting, hiring, and the ongoing evaluation of team members.
• Assisting with providing updates to the General Manager and/or Grounds Supervisor regarding work order status, customer communication and concerns, suggestive preventative maintenance, observed safety violations, and additional findings that impact the property.
• Assisting with reporting customer service, operational, safety and security concerns to management to resolve in an efficient and timely manner.
• Assisting with performing on-call duties as determined by the manager.
• Complying with all state, federal and local laws.
• Complying with company policies and state & federal safety practices and regulations.
• All other duties as assigned.

Requirements:

• 1-3 years required experience in hotel/ motel/ hospitality; RV Park/Resort experience preferred.
• Preferred management experience in maintaining office organization, adherence to company SOPs and industry BMPs, and facilitating the day-to-day operations.
• Campspot Software Experience preferred.
• Must be able to work weekends.
• Must be able to provide customers with outstanding customer service and represent the brand positively and professionally at all times.
• Excellent communication skills (verbal and written) including active listening
• Relationship skills: ability to develop and sustain cooperative working relationships – both internal and external.
• Organizational skills/Multi-tasking: Exceptional organization skills with the ability to allocate one’s time effectively, work under pressure, and meet tight deadlines; ability to handle multiple demands and competing priorities; ability to prioritize workload; and an ability to work at a detailed level.
• Strong accountability combined with strong work ethic and enthusiasm for teamwork
• Energetic self-starter with an ability to thrive in a fast paced environment.
• Intrapersonal: A willingness to learn in a dynamic environment that includes new ideas and innovation, intellectually curious, adaptable and ambitious.

Physical Demands and Work Environment:

• Ability to walk, bend, stand, and stoop frequently.
• Ability to work evenings and weekends as needed or required.
• Ability to learn a new management software platform.

This position of RV Park Assistant Manager involves working inside and outside during all seasons and types of weather conditions.

The above essential duties and responsibilities may change or be updated due to business needs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and to be able to speak and hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and smell. Specific vision abilities required by this job include close vision, distance vision, and color vision. Regular and consistent attendance at the assigned location is required.

The William Warren Properties and StorQuest say NO to drugs

Equal Employment Opportunity

WWP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWP is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

To learn more about our awesome company check us out on Instagram @storquest or Facebook @storqueststorage. Please apply by visiting www.storquest.com/careers