Provide exhaustive assistance to customers' inquiries via phone, through written communication and in person.
Create required documentation, such as export declarations.
Store the documentation.
Keep track on customers' issues and resolve them with customer-centric approach.
Come up periodically with work optimization and improvement suggestions.
Excelent knowledge of Russian language, both written and oral.
Intermediate knowledge of Microsoft Office basic tools.
Experience in working with helpdesk softwares is a plus.
Ability to learn fast and make decisions fast.
Well-delivered speech in Armenian and Russian is a must.
Fast. Smart. Innovative. These are just a few words that describe what life is like at Onex!
Being a pioneer of international online shopping in Armenia, Onex now is rapidly growing and leading the future of logistics through high-quality solutions designed to delight those we serve.
Founded in 2015 the company already has more than 400,000 users. We strive to ease our customers’ online shopping experience by providing express door-to-door delivery from 7 countries (USA, UK, Germany, Greece, Russia, China, UAE). We are enlarging our world presence through exporting parcels to USA and Russia, delivering documents worldwide and opening representations in Russia, Ukraine, Georgia and Kyrgyzstan. Keeping up with tech innovations Onex offers full range of warehouse smart services and uses artificial intelligence to hand over the packages.
We are pleased to see our customers happy to receive their packages, so the vision that inspires us is to deliver happiness worldwide! We seek to incorporate the collaborative, honest and proactive young talents to achieve it together!
