Job Description

Job Purpose

As a Runner with Soho House, your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact

Your main responsibility is to assist the waiting staff and make sure the member gets a superior experience. You will deliver food orders from the kitchen (or drinks orders from the bar) to members’ tables, acting as a point of contact between the kitchen/bar and the floor. Other responsibilities include ensuring tables are set up for service.

Key Accountabilities

• To bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members.
• To maintain a spotless, pristine work environment.
• To provide service to and is accountable for an assigned section.
• To develop relationships with members in order to provide personalized service.
• To polish cutlery ensuring they are ready for service.
• To prepare any additions to tables in advance (preparing lemon wraps, condiments, butter portions etc).
• To support with opening and closing procedures including but not limited to the set up and break down of stations.
• To maintain a spotless and pristine working environment.
• To attending regular meetings with front and back of house teams to learn about any menu changes and specials alongside daily tastings.
• To wipe down tables after members have left resetting the restaurant so we can welcome reservations and accommodate walk ins.
• To handling all member interactions with the highest level of hospitality and professionalism and escalate any complaints to your floor manager.
• To act in all matters related to safety, security, satisfaction and wellbeing of employees and members.
• To assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality.
• To support the team with any of their needs on an ad-hoc basis.

Measures of Success

• Positive feedback from member surveys.
• Mystery guest
• Punctuality.
• Feedback from management team.
• Weekly and monthly knowledge tests.

Requirements

A successful Runner for Soho House will ideally have up to experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

• Passion for Food, drinkand hospitality
• Strong attention to details
• Excellent customer service
• Fluent in English
• Organised and reliable
• Ability to handle feedback to achieve member satisfaction
• Ability to multitask and work in a fast-paced environment
• Ability to understand and follow written and verbal instructions

Physical Requirements:

• Must be able to seize, grasp, turn and hold objects by hand
• Able to work on your feet for at least 8 hours
• Occasionally kneel, bend, crouch and climb as required