New Balance

Run Pacer (Full Time) - Oxford Street

New Balance  •  Onsite  •  3 hours ago
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Job Description

As the New Balance Run Pacer, your passion for running and fitness is an integral part of providing a premium service experience to our Run Store Consumers. Your time is spent one-on-one with the consumer and educating the staff on selling skills, product knowledge, and the brand.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Be the in-store running expert. Share your passion, knowledge, and experience with customers to help them find the perfect gear for their running goals.
  • Deliver an exceptional customer experience by guiding runners through the entire journey, from entry to purchase, ensuring they leave inspired and informed.
  • Drive performance and sales by achieving KPI’s and boosting the running category through personalized recommendations and product expertise.
  • Elevate running knowledge within the store by partnering with the Training Champion to educate and inspire the team on running products, trends, and best practices.
  • Actively stay up to date on running trends and maintain strong knowledge of competitor running products to provide informed advice and insights.
  • Engage with the local running community – participate in races, organize store runs, and build authentic connections with runners in your area.
  • Provide on-site support at New Balance sponsored running events, representing the brand and engaging with runners to create memorable experiences.
  • Maintain a premium store environment by following visual and operational standards that reflect the New Balance brand.
  • Support daily store operations, including opening and closing procedures, and assist the management team with additional tasks as needed.
  • Champion health, safety, and compliance by adhering to company policies and environmental standards.

JOB REQUIREMENTS

  • Strong passion for running and an active runner lifestyle (regular training, participation in races, and community involvement).
  • In-depth knowledge of running products and technologies, with the ability to compare and explain differences between brands and competitors.
  • Commitment to staying up to date on running trends, innovations, and performance gear.
  • Ability to share running expertise and educate both customers and store team members.
  • Excellent customer service and communication skills to create an engaging and informative experience.
  • Team spirit and willingness to collaborate with the Training Champion to elevate running knowledge in-store.
  • Availability for flexible working hours, including weekends, holidays, and occasional support at New Balance sponsored running events.

ADDITIONAL BENEFITS:

  • Competitive compensation
  • Potential to earn more through our Retail Bonus Scheme
  • Great development opportunities
  • Inclusive working environments across all our European locations
  • Generous staff discount
  • Project involvement across our European region
  • Flexible uniform package
New Balance

About New Balance

In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 14,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype.

We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content.

Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static.

But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.

Industry
Manufacturing & Production
Company Size
10,000+ employees
Headquarters
Brighton, MA
Year Founded
1906
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