Job Description

We are seeking a skilled Consultant/Sr.Consultant to join our Automation Run Services team. In this role, you will ensure the reliability of our production automations by monitoring performance, resolving failures, managing user requests, and maintaining overall system stability. This role may require availability during extended support times to support US customers.

• Monitor production automations, including RPA and Power Platform solutions.
• Communicate failures to business users and perform initial troubleshooting.
• Implement bug fixes and planned system enhancements.
• Manage business user requests, such as ad hoc automation runs and schedule updates.
• Provide enhanced monitoring and support during peak business periods.
• Coordinate with the Build team during production handovers and hyper care periods.
• Perform code development for minor enhancements not covered during build phase.
• Liaise with the RPA resiliency team for virtual machine (VM) allocation.
• Maintain the automation code repository and a detailed log of all production issues and their resolutions.
• Develop and maintain reports on key performance indicators (KPIs), including ticket volume, SLA compliance, and automation metrics.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2-5 years’ experience in an application or production support role, preferably with RPA platforms (e.g., Automation Anywhere, UiPath, Blue Prism).
• Strong troubleshooting, problem-solving, and communication skills.
• Proven experience with bug fixing, implementing enhancements, and using code repositories.
• Demonstrated ability to track and report on performance metrics and SLAs.
• Certifications in RPA and/or Microsoft Power platform is a plus.
• Experience with the Microsoft Power Platform (Automate, Apps, BI) is a plus.
• Experience with Azure AI / Open AI API Model deployment, configuration and testing is a plus.