Job Description

At Urban Utilities, our purpose is simple yet powerful – Enrich Quality of Life. With a $7 billion asset base and services spanning 1.5 million residents and more than 31,000 commercial customers across South East Queensland, we are committed to enhancing the liveability of our communities every day.

About the Opportunity

We're looking for an organised and customer-focused RTA Coordinator to support the day-to-day operation of Urban Utilities' rostering, time and attendance processes. Reporting to the Rostering Time and Attendance Lead, you'll play a critical role in ensuring our workforce is scheduled effectively, employee time records are accurate, and payroll outcomes are delivered correctly and on time.

Working closely with employees, leaders, Payroll and People & Capability teams, you'll coordinate leave and time administration, support roster management activities, resolve workforce management queries and maintain the integrity of our rostering and time and attendance systems. You'll also help ensure compliance with enterprise agreements, policies and operational requirements while delivering a positive experience for our people.

This is an excellent opportunity for someone with workforce administration, rostering, payroll support or HR operations experience who enjoys solving problems, managing competing priorities and helping create efficient and reliable processes that support frontline service delivery.

What You'll Deliver

• Coordinate leave, time and attendance processes to ensure accurate records, timely approvals and payroll-ready outcomes.
• Manage roster change requests, shift vacancies and roster publication activities that support operational requirements and workforce coverage.
• Provide high-quality first-level support and advice to employees and leaders on rostering, leave and time administration processes.
• Complete workforce management system administration activities while maintaining data integrity, compliance and audit-ready records.
• Produce reports, manage exceptions and identify opportunities to improve processes, reduce rework and strengthen payroll readiness.

About You

• Experience in rostering, workforce administration, time and attendance, payroll support, HR administration or a related operational environment.
• Demonstrated ability to manage high-volume administrative processes with a strong focus on accuracy and attention to detail.
• Experience supporting leave administration, approvals, exception management and payroll-related processes.
• Strong customer service and stakeholder management skills with the ability to respond to enquiries and resolve issues in a timely and professional manner.
• Experience using HRIS, workforce management or time and attendance systems, along with solid Microsoft Excel capability.
• Ability to analyse information, identify issues, follow established processes and manage competing priorities in a fast-paced environment.

At UU, our strength comes from our people. We value different perspectives, backgrounds, experiences and ways of thinking, and we're committed to creating a workplace where people feel respected, included and supported to do their best work.

We welcome applications from people of all backgrounds, identities and life experiences. You do not need to meet every requirement to apply. If this role interests you and you feel you could contribute, we'd love to hear from you.

For us, it's about finding the right person, not ticking every box.

If you require adjustments at any stage of the recruitment process, please let us know. We're here to support you through the process.

Why Urban Utilities

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ, working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you'll access an increasingly diverse range of benefits and initiatives that'll help you bring the best you. Speaking of which, here's just a sample of the benefits we offer our team:

• Generous salary packaging options, including novated leases
• Corporate discounts across health insurance, technology and more
• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family
• Flexibility at UU depends on the type of work you do but could include options such as 9-day fortnights and flexible days. Talk to us about what flexibility means to you.
• Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180.

There's no us without you. Come shape the future with us.

How to Apply

Click 'Apply' to submit your application.

Please note: applicants may be required to undergo background checks as part of the recruitment process for this role.

For further information please contact our Talent team at careers@urbanutilities.com.au.