Job Description

Job Posting End Date

05-26-2026

Please note the job posting will close on the day before the posting end date.

The Real Time Operations Infrastructure Specialist Lead manages complex infrastructure assignments and provides expert guidance to team members while supporting the Transmission Operation Systems Leadership team. Responsible for leading and participating in the evaluation and recommendation of emerging technologies, managing advanced-level incidents, projects, and assessments, and demonstrating expert-level problem-solving and decision-making skills, this role will develop and communicate strategies for real-time operations, focusing on redundancy, availability, and system maintenance to mitigate risks associated with the Bulk Electric System and support SCADA and EMS systems.

What You'll Do:

• Lead and participate in infrastructure projects, initiatives, and incidents while mentoring and training staff.
• Maintain advanced-expert level infrastructure knowledge and effectively communicate infrastructure challenges to senior leadership.
• Coordinate and assign Infrastructure datacenter work tasks such as server installs, patching, change management, and incident resolution.
• Direct the team in accessing key infrastructure data and propose methods to enhance performance.
• Architect redundancy of systems. Perform high level consultation on system troubleshooting and risk assessment.
• Consult on critical process documentation. Create and deliver engaging presentations and training, simplifying complex topics for diverse audiences.
• Consult on change management activities.
• Consult on network design. Ensure redundancy and reliability of network infrastructure. Coordinate network maintenance activities to achieve system integrity. Immediately respond to network outages and assist in analysis, troubleshooting, and restoration.
• Design system backup scope and frequency. Coordinate and assign system restoration tasks.
• Ensure all team members receive appropriate training and develop skills with physical and virtual computing environments.
• Determine appropriate levels of system access. Assure account access controls and review processes are in place.
• Provide guidance for control center technology. Coordinate and assign maintenance, support, and repair tasks of various control center systems. Create design standards for control center environments.
• Represent OT Infrastructure on governance board discussions.
• Formulate rigorous logic and methodologies to solve advanced infrastructure problems and advocate for process improvements.
• Provide afterhours support as necessary to assist in complex system restoration.

Identify infrastructure gaps and provide solutions to enhance operational effectiveness.

What We're Looking For:

Education: Minimum of an Associate’s degree in an applicable area OR equivalent education and experience of a high school diploma/GED and two (2) years of relevant experience in an applicable area or certification in an applicable area. Applicable areas defined as: IT/OT System Administration, IT/OT Application Support, Cyber Security, ADMS/DMS/EMS/OMS/SCADA. Bachelor’s degree is customary and highly preferred / advanced degree is an added plus.

Experience: In addition to any experience included in education requirements above, must have ten (10) years of applicable experience with five (5) years domain experience in a related role. Experience will typically include ten (10)+ years in transmission operational technology with a strong background in OT infrastructure, as well as three (3)+ years of experience leading the work of a team on technology initiatives and projects.

Licenses/Certifications: CompTIA A+ or other Computer Science certification strongly preferred.

Additional Requirements:

• Exceptional leadership, communication, and strategic planning skills.
• Demonstrated experience managing highly complex efforts.
• Demonstrated expert-level understanding of real time operations systems infrastructure.
• Over-time, on-call assignments, flexible hour assignments, and occasional travel will be required.

Where You'll Work:

On-Site- New Albany OH, Corpus Christi TX, Roanoke VA, Shreveport LA

What You'll Get:

RT Ops Support Spec Lead (Grade 10)

Salary Range- $145k- 160k

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees

Where Putting the Customer First Powers Everything We Do

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

AMERICAN ELECTRIC POWER (On-Site)

#LI-Onsite

145k-160k

#AEPCareers

Compensation Data

Compensation Grade:

SP20-010

Compensation Range:

$136,539.00 - $177,503.00

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.